PHS Billing Analyst II

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?Job Summary This role supports the company’s largest and most complex national and large‑market clients, serving as a dedicated billing consultant for accounts with 2,000 or more covered lives. Individuals on this team manage a defined block of business and act as the primary billing point of contact throughout the full policy lifecycle, from implementation through termination. The work is highly visible and collaborative, requiring close partnership with Sales, Finance, Implementation, and leadership. This is a fast‑paced, detail‑driven role that combines billing expertise, account management, analytics, and customer service. The position is especially busy during Q1 and Open Enrollment, when accuracy, responsiveness, and adaptability are critical.Key ResponsibilitiesManage a portfolio of 20–25 large client accounts, providing end‑to‑end billing support across the life of each policyServe as the primary billing contact for assigned clients through direct communication (no shared inbox or call queue)Handle all billing functions, including invoicing, payment reconciliation, deductions, research, and discrepancy resolutionConduct ongoing and event‑driven audits, including Open Enrollment audits, to ensure billing accuracy and compliancePartner with internal teams and clients through meetings, reporting, and analytics to resolve issues and meet client expectationsSkills and Background You’ll Need Education: High School Diploma required. Bachelor’s degree preferred.Experience: At least 3 years of accounting or complex finance experience.5 years of customer service or account management experience.Intermediate proficiency with Microsoft Excel, Word, Outlook and OneNote.Extensive understanding of the cross‑departmental implications of contract and billing issues.Strong customer-facing presentation skills and oral/written communication skills.Prior experience with voluntary benefits is preferred.Salesforce experience is preferred.Key Behaviors of a Successful Candidate Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks. Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary. Costumer Focus: Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations. Why Join The Standard?We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributionsAn annual incentive bonus planGenerous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenureA supportive, responsive management approach and opportunities for career growth and advancement Paid parental leave and adoption/surrogacy assistanceAn employee giving program that double matches your donations to eligible nonprofits and schoolsIn addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance. The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.Salary Range:$49,250.00 - $72,250.00Positions will be posted for at least 5 days from original posting date.Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orien