Client Success Manager

Overview:We're seeking a dynamic Client Success Manager to join our fast-paced digital marketing agency immediately. This is a full-time, long-term position. The ideal candidate will be responsible for managing client relationships, ensuring project success, and driving client satisfaction through effective communication and project management.Qualifications:1-3 years of experience as an CSMStrong English communication skills (both written and verbal) are essentialProven track record of managing multiple clients and projects simultaneouslyStrong organizational and time management skillsExperience with project management tools like ClickUp (prefered)Ability to learn quickly and adapt to new situationsSelf-motivated with a proactive approach to problem-solvingAbility to work full-time ESTDeliverables:Serve as the primary point of contact for assigned clients, managing day-to-day communication and relationship buildingCoordinate with internal teams to ensure timely delivery of projects and deliverablesMaintain accurate and detailed documentation of client communications and account activities in ClickUpIdentify opportunities for account growth and additional servicesPrepare and submit comprehensive weekly status reports for all assigned clients to the CEOProactively address client concerns and maintain high satisfaction levelsPreferred Qualifications:Experience with Shopify platform and e-commerce clientsPrevious experience in a fast-paced agency environmentUnderstanding of digital marketing services is a plusOriginally posted on Himalayas