Account Manager, EMEA

About Customer.io">Customer.ioOver 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io">Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.About the roleHi, I'm Matt Lane, Manager of Account Management at Customer.io">Customer.io, and I'm looking for an Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.This role is open to candidates based in the UK or Ireland only.What we valueCommercial ownership — you treat your book of business like it's yours, because it isForecasting discipline and data-driven decision-making, not gut feelMulti-threaded relationships — you build trust across the org, not just with one championExpansion through value, not feature gates or mechanical leversClose partnership with Customer Success — you see CS as a collaborator, not a handoffWhat you'll doOwn the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigationDrive growth by helping customers adopt Customer.io">Customer.io more strategically, identifying new use cases and articulating ROI clearlyForecast renewal and expansion pipeline accurately with a clear, repeatable methodologyBuild multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisorPartner closely with Customer Success on account health and with Sales on expansion dealsEngage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forwardWhat we're looking for3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)Experience managing $5m ARR, predominantly in the MM spaceProven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulationA forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you ownComfortable pulling usage data, tracking health scores, and building your own dashboardsStrong communicator — clear and persuasive with both technical and non-technical stakeholdersBased in the UK or IrelandCompensation & BenefitsWe believe in transparency. Starting salary for this role is $80,500 base + $34,500 variable = $115,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.See full benefits here →Our ProcessNo gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.30-minute video call with a Recruiter45-minute video call with the Hiring ManagerTake-Home Assignment1-hour Assignment Review Call with the teamAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.Join us!Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.Originally posted on Himalayas