Manager, Member Experience

About NSTXL:The National Security Technology Accelerator (NSTXL) harvests innovative technology from the commercial and non-defense marketplace, transforming government innovation while decreasing costs, compressing timelines, and improving outcomes. We offer a unique and simplified approach to rapidly developing, demonstrating, and assessing prototypes that address various operational and installation needs, from individual Warfighter technology to large-scale installation projects. NSTXL supports technology delivery to the Department of Defense by serving as a one-stop shop to match government requirements with innovative private-sector and academic solutions.NSTXL is creating an ecosystem of innovators to collaborate and bring next-generation technologies to the end-user. Our OTAs have over 900 members from corporate, non-profit, educational, and financial institutions. For these members, NSTXL offers opportunities to bid on government contracts, education and training, and live/virtual forums on various topics.Job Description:The Manager, Member Experienceis responsible forthe strategy, execution, and continuous improvement of the NSTXL membership experience. This role oversees the full member lifecycle, including new member outreach, onboarding, engagement, events, and retention.This individual ensures the membership experience is structured, consistent, and aligned with NSTXL’s mission, whileidentifyingopportunities to strengthen engagement, expand the membership network, and increase overall member value. The role serves as a key representative of NSTXL across member and industry interactions andis responsible formanaging the Membership Coordinator andmaintainingthe systems, processes, and datarequiredto deliver a high-quality experience.What You'll Do:Membership ExperienceBuild andmaintainan engaging, thoughtful membership experience from application to renewal that supports a mission-ready membership base. Establish a structured, repeatable member journey with defined touchpoints and expectations Identifyand address gaps in the member experience to improve engagement and retention.Events & RepresentationAct as a front-facing NSTXL representative at tradeshows, member meetings, and industry events. Collaborate with events team to host quarterly in-person member engagement and networking events. Ensure events align with overall membership strategy and deliver measurable value to members.Membership Growth & CampaignsDevelop and implement membership growth campaigns. Strategically expand the membership network, analyzing market trends and competition toidentifytargets and opportunities. Work with the Creative team to develop engaging content and nurture campaigns to encourage new member registration. Define target segments and outreach strategies to drive intentional membership growth.Member Data, Systems & PlatformsManage andoptimizethe membership portal and networking platforms to increase engagement and improve the user experience. Work with the website development team to improve the membership experience. Collaborate with the Membership Coordinator to map, clean up, and manage workflows and data integrations across the portal and CRM systems. Collaborate with Membership Coordinator to map, clean up, and manage workflows and data integrations across the portal and CRM systems.Ensure data accuracy and integrity to support reporting, communication, and decision-making.Drive process improvements across systems and workflows to improve efficiency and usability.Performance Analysis & FeedbackReport on member success initiatives and improvement plans/roadmaps. Continuously collect member feedback via surveys and other interactions. Disseminate feedback across the organization and create plans to address recommendations and improve member experience and education. Translate data and feedback into actionable insights and measurable improvements.Establish consistent reporting to track engagement, retention, and growth trends.Team Leadership & CollaborationManage and mentor the Membership Coordinator. Work closely with cross-functional teams, including program marketing, growth, events, and creative, to ensure all membership requirements are met. Drive accountability and alignment across teams supporting the membership experience.Membership Value & Program DevelopmentCollaborate with leadership and various teams to increase the value of membership and develop new member benefits and services. Manage membership projects and deadlines using tools such as content calendars and project management software. Identifyand implementnew programs, benefits, or engagement channels to strengthen member participation.Required Experience/Expertise:Bachelor’s degree in Marketing, Business, or a related field. Minimum five (5) years of marketing or related experience. Minimum two (2) years managing a membership community. Minimum two (2) years of experience managing a team. Minimum two (2)years experienceowning or supportin