Help Desk Technician

**Your purpose** This position is responsible for providing rapid, efficient technical support and day\-to\-day oversight of all YouFit Gyms technology systems and users, both remotely and in person. The Help Desk Technician serves as the primary point of contact for technology issues across corporate departments and club locations, covering hardware, software, networking, and club\-facing systems such as point\-of\-sale, access control, security cameras, and club management platforms. The role requires excellent listening skills to understand user concerns, sound judgment to prioritize and resolve issues efficiently, and a strong commitment to customer satisfaction in every interaction. Responsibilities include monitoring the health of critical systems, managing user accounts and access, escalating unresolved issues to senior IT staff or vendors, and collaborating across departments to deliver superior service. The successful candidate will represent YouFit Gyms with professionalism and integrity, supporting the company's mission of making fitness accessible to everyone. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** * Serve as the primary point of oversight for all YouFit Gyms technology systems and end users, including corporate staff and club\-level personnel * Address technical inquiries through email, phone, online chat, ticketing system, or in\-person visits * Monitor the health, performance, and availability of critical systems, including networks, POS/payment systems, access control, security cameras, and club management software * Provide clear, step\-by\-step guidance to users during troubleshooting and problem resolution * Configure, deploy, and maintain hardware and software for new and existing users and locations * Manage user accounts, credentials, and system access across all locations, including onboarding and offboarding * Maintain accurate inventory and documentation of IT assets across all club locations * Educate users on IT systems, tools, and best practices to improve adoption and reduce recurring issues * Conduct follow\-ups with users to confirm issues are resolved and they are satisfied with the service * Escalate unresolved issues to senior IT staff or third\-party vendors and track them through to resolution * Coordinate with vendors and service providers on system issues, installations, and maintenance * Relay recurring issues and user feedback to IT leadership to help improve systems and processes * Assist with IT projects, system rollouts, and upgrades across the organization * Perform additional duties within the IT department as required **SUPERVISORY RESPONSIBILITIES:** * This job has no supervisory responsibilities **What We’re Looking For:** * Exceptional problem\-solving and analytical abilities * In\-depth knowledge of computer systems and IT infrastructure, with experience troubleshooting hardware, software, and network issues across multiple locations * Skilled at simplifying complex technical pro