Product Manager - NetZero

Overview As a Product Manager, Internal Tools at Fanatics Betting & Gaming (FBG), you will build and scale internal platforms and back-end systems that support the entire operations ecosystem across FBG. This role is focused on enabling operational teams—including promotions, rewards, loyalty, and customer support—through intuitive, scalable, and data-driven internal tools that power customer-facing experiences.You will partner closely with operations, engineering, analytics, design, and a Senior Product Manager to define requirements, prioritize roadmaps, and deliver high-impact internal tooling. This role will also support chatbot and AI initiatives by helping translate operational needs into automation, intelligent workflows, and platform enhancements.Responsibilities Own and deliver internal tools and platform features end to end, from defining back-office and operational requirements through development, launch, and iterationWrite clear user stories and product requirements that support operations, chatbot & AI workflows across the FBG operations ecosystemPartner closely with operations, promotions, analytics, UI/UX, and engineering teams to identify gaps in existing back-end systems and internal workflows, and translate those needs into scalable product solutionsSupport chatbot and AI initiatives by collaborating with a Senior Product Manager, operations, and engineering to define use cases, workflows, and tooling that enable automation and intelligent support experiencesUse data, research, and operational insights to inform roadmap priorities and measure product success against defined KPIsDesign and articulate internal user flows, edge cases, and operational journeys to ensure high-quality, efficient, and intuitive tooling for internal usersPartner with engineering teams to build scalable Salesforce-based workflows and additional internal tools platforms that improve operational efficiency and accuracyWork with third-party partners as needed to enhance or extend internal tools and operational capabilitiesContribute to go-to-market planning for internal tool launches, ensuring operational readiness, documentation, and successful adoption by internal teamsDevelop a deep understanding of the FBG platform, operational processes, and the unique role internal tools play in enabling real-money gaming experiencesOperate with a high degree of autonomy, independently driving problem discovery, requirements definition, and delivery of internal tools while aligning closely with senior product leadership and cross-functional partnersQualifications3 plus years of experience as a Product Manager, preferably in an agile, B2C digital product organization3 plus years of experience owning end-to-end product features, including back-office workflows, backend system requirements, data needs, and front-end functionalityExperience building products for internal or operational users (e.g., promotions, customer support, risk, compliance, or content teams) preferredFamiliarity with Salesforce-based tools or CRM / CMS platforms preferredExposure to AI-, automation-, or chatbot-related product initiatives preferred, with the ability to support more senior product leadership in this spaceStrong ability to partner effectively with engineering teams and clearly communicate technical and product requirementsExcellent written and verbal communication skills, with the ability to clearly articulate product decisions and tradeoffsHighly collaborative, with a track record of working cross-functionally across operations, analytics, design, and engineering teamsExperience in the online gaming, betting, or casino industry is a plus, but not requiredThe base salary range for this role is $125,000-$156,000 depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award. *Salary range is listed in USD; ranges will change based on country of residence. In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We’ll also give you $700 to set up your home office! For information about our benefits, please visit https://benefitsatfanatics.com Originally posted on Himalayas