Service Optimization & Customer Insights Analyst, Global Deloitte Technology

Service Optimization & Customer Insights Analyst is responsible for collecting, analyzing, and interpreting qualitative and quantitative data to assess services and products performance, customer sentiment, and operational effectiveness.RequirementsBachelor's degree in computer science, Business Administration, Data Analytics, Information Systems, or a related field.At least 2+ years of experience in data analysis, business analytics, services & products performance reporting within a corporate environment.Experience defining metrics and collaborating on measurement strategies to support services and products operational excellence.Experience with requirements gathering, data analysis and visualization tools (e.g., Excel, Power BI, SQL).Excellent communication and presentation skills, with experience tailoring messages for varied audiences.BenefitsCompetitive base salary and variable pay opportunities$4,000 per year for mental health support benefits$1,300 flexible benefit spending accountFirm-wide closures known as "Deloitte Days"Dedicated days of for learning (known as Development and Innovation Days)Flexible work arrangements and a hybrid work structureOriginally posted on Himalayas