Associate III - ECC Enterprise Support, Bilingual-Spanish (Remote)

**At ALSAC you** **do more than make a living; you make a difference.** ======================================================================= ***We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game\-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®*** --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Job Description** ------------------- As a Associate III, you will serve as a key point of contact for donors and supporters through multiple communication channels, helping to strengthen engagement and support fundraising efforts that advance the St. Jude mission. ### **Key Responsibilities** * Build and maintain positive relationships with donors, participants, businesses, and community organizations. * Provide outstanding service through phone, email, chat, text messaging, and social media platforms. * Support fundraising efforts and Fitness Programs through participant engagement, donor stewardship, and customer service. * Respond promptly and professionally to inquiries, concerns, and requests. * Accurately document interactions and input information into various software systems and databases. * Collaborate with internal teams to gather information and communicate updates effectively. * Prepare reports, track participant and donor information, and assist with administrative tasks. * Handle confidential information with professionalism, discretion, and integrity. * Manage multiple priorities, projects, and deadlines simultaneously in a dynamic environment. ### **Required Qualifications** * High School Diploma or equivalent required. * Minimum of **2 years of experience** in customer service, sales, call center operations, or a related field. * Excellent verbal and written communication skills with the ability to engage audiences across multiple communication platforms. * Strong customer service orientation and interpersonal skills. * Proven ability to build r