NY Workers' Compensation Operations Manager

JOB SUMMARYOversee and ensure the overall profitability of the regional operations center. This position oversees our New York Division and services New York Workers' Compensation claims organizations. This includes but is not limited to reaching and exceeding financial & referral goals, properly managing staffing efficiencies throughout the team, managing performance expectations & improvements for existing staff. Present management with regular reporting on any topic requested by the management team.Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.MAJOR DUTIES & RESPONSIBILITIESResponsible for client satisfaction of New York Workers' Compensation clients. The position requires 5-10 years of NY WC claims experience or the equivalent experience servicing NY WC Claims organizations for an IME Entity in a leadership positionThe ideal candidate will possess knowledge of all applicable NY WC IME and record review laws and regulationsThe ideal candidate should have an understanding of the NY WC claims landscape, including but not limited to:Insurance CarriersThird-Party AdministratorsSelf-Insured entitiesInsurance Defense FirmsState and Local entitiesDriving Revenue GrowthThe Operations Manager drives revenue growth by delivering excellent Customer service, which includes:Meeting scheduling best practices and turnaround time requirements.Ensuring the timely delivery of high-quality reports.Managing client inquiries in a timely manner. Optimizing Physician costEnsuring that client invoices adhere to the agreed-upon fee schedule.Overseeing the proper selection of physicians. Specifically, ensuring that the team selects the most appropriate physician based on the claimant’s location, the required specialty, and the most appropriately priced physician based on the client’s fee schedule.Building and maintaining relationships with key physicians to ensure panel retention, preferred availability, and monthly block-time scheduling. Manage Staff Performance and capacityMonitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists.Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets.Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients.Conducts performance evaluations that are timely and constructive.Handles discipline and termination of employees as needed and in accordance with company policy.Client InteractionCollaborates with the Sales team as a primary liaison to ensure client needs are understood and addressed effectively.The Operations Manager may be requested to join the Sales staff for client calls/meetings on an as-needed basis.Responsible for the overall production, performance, and quality of the assigned region. Plans and organizes daily activities related to production and operations.Measures productivity by analyzing performance data, financial data, and activity reports.Coordinates with other support departments such as human resources, finance, and IT and BA to ensure successful production operations.Determines labor needs to meet production goals.Oversee the deposition process at the request of the client or defense counsel. Other duties & special projects, as assigned and based on business needs. RequirementsEDUCATION/CREDENTIALS:An Associate’s Degree or Bachelor’s Degree is preferred. JOB RELEVANT EXPERIENCE:Business experience in a healthcare and/or insurance setting is preferred. Business experience in a Worker’s Compensation and/or Auto insurance setting is preferred. NY IME experience preferred. JOB RELATED SKILLS/COMPETENCIES:Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.WORKING CONDITIONS/PHYSICAL DEMANDS:Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work.WORK FROM HOME TECHNICAL REQUIREMENTS:Supply and support their own internet services. Maintaining an uninterrupted internet connection is a requirement of all work from home position.This job description is subject to change at any time.BenefitsWe offer generous Paid Time Off, excellent benefits package and a competitive salary. If you want to work in an exciting, fast-paced environment where you can provide meaningful contributions, then we encourage you to apply.ABOUT DANE STREET:A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful, astute forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compens