Remote Care Specialist

**Job Overview** The Remote Care Specialist is responsible for ensuring patient compliance with remote monitoring. Additional responsibilities include following protocols to ensure compliance and researching/troubleshooting patients’ reasons for non\-compliance. Must work in a collaborative manner with the Lead Remote Care Specialist, Nurses, and other Remote Care Specialists. **Responsibilities** * Responsible for accessing multiple industry websites to determine if a patient is compliant with their remote monitoring including Merlin, CareLink, Biotronik, and Latitude. * Contacts via telephone non\-compliant patients and attempts to uncover the reasons for non\-compliance with the ultimate goal of getting the patient to send in a scheduled remote transmission. * Walk patient’s through technical monitor issues and/or refer patients to industry technical support teams as needed * Document all patient calls or correspondences on various platforms/softwares per protocol including EMRs, databases, and industry websites. * Works in sync with the patient, Lead Remote Care Specialist and/or the care team to resolve patient non\-compliance issues. * Provides patient education as needed in order to support the patient’s care team to ensure proper monitoring of the patient as it relates to compliance. * References, verifies, and schedules remote appointments in the industry websites to ensure compliance with remote monitoring. * Demonstrates professionalism in all interactions to create a positive experience. * Other duties as assigned by the leadership team **Qualifications** * Previous experience in a medical office setting is preferred but not required * Bilingual proficiency in English and Spanish is a plus * Strong communication skills and the ability to interact with diverse populations * Knowledge of medical terminology is beneficial * Excellent customer service skills and a compassionate demeanor * Proficient in data entry and maintaining accurate record keeping Join our team as a Care Specialist and make a difference in the lives of our patients every day. Job Type: Full\-time Pay: $37,000\.00 \- $42,000\.00 per year Experience: * Call center: 1 year (Preferred) * Customer service: 1 year (Preferred) Work Location: Remote