Implementation Manager

We are looking for an Implementation Manager to own the end\-to\-end deployment of our navigation product across each new customer. ### **About Handl Health** Handl Health is building the next generation of health insurance for employers by making healthcare costs transparent. In the wake of the Transparency in Coverage Rule, CURES Act and others, we believe the healthcare industry is on the cusp of a massive shift. And we want you to be a part of it. Our co\-founders had successful careers in a diverse set of domains: clinical care, data strategy, and FAANG. We are a Seed Startup backed by the best in the business \- Mucker Capital, Everywhere VC, Tau Ventures, Techstars and the NIH through the Small Business Innovation Research program (SBIR). We’re a team that feels like a family, and we’re motivated by our collective vision to make healthcare more affordable. ### **Description** **The Role** Healthcare solutions only works if it actually goes live. Going live means meeting customers where their plan design, data, and operations already exist — and turning a signed contract into a working product on a hard date. Every new deployment requires aligning third\-party administrators, brokers, and employer benefits teams around a real timeline, real file formats, and a real cutover. We are looking for an Implementation Manager to own the end\-to\-end deployment of our navigation product across each new customer. This role sits at the intersection of healthcare data integrations, plan operations, and customer delivery. You will be the single named owner from the moment a deal closes to the moment the account is fully handed off to Customer Success. You will not write production code, but you will be technical enough to scope APIs, SFTP feeds, and file\-format negotiations with a customer's IT team — and credible enough that they tell you the real answer. You will report directly to the Chief Product Officer and act as the connective tissue between Sales, Product, Engineering, and Customer Support. **What You'll Do** * **Own End\-to\-End Implementations:** Manage the full deployment lifecycle for each new customer — kickoff, requirements scoping, data collection, integration setup, QA, go\-live, and post\-launch hypercare. * **Drive Data and Integration Setup:** Collect plan design artifacts, eligibility feed configuration, provider directory references, claims feeds, and any other required customer data. Negotiate SFTP credentials and file formats with customer IT and operations teams. Validate eligibility (834\) and claims (837\) files. Stand up integrations alongside engineering. * **Project Manage to a Hard Date:** Set each implementation timeline backwards from the customer's effective date. Surface blockers and dependencies early. Hold the line when something slips, and escalate before it threatens the date. * **Coordinate Cross\-Functionally:** Receive handoffs from Sales with full context on customer commitments. Part