Inside Sales Representative - Inbound Leads (Remote)

**Full\-Time \| Hourly \+ Commission \+ Incentives** * **️ Location Requirement:** This is a fully remote role. To be considered, you must permanently reside in one of the following U.S. states: **AZ, CA, CT, FL, IL, IN, KS, MA, MI, ME, NY, NH, OR, AL, GA, TN, TX, LA, MS, NM, NE, SC, VT** *Applications from other locations cannot be considered.* **Work From Home. Own the Relationship. Sell the Visit.** At Bath Fitter, this isn't your typical call center role—and these aren't cold calls. Every lead you work with has already raised their hand—whether through a form fill, inbound call, or marketing campaign. Your role is to connect, build trust, and **sell the value of the visit**—earning the opportunity for our Sales Consultants to step into the home. If you're energized by people, thrive in high\-volume environments, and know how to turn hesitation into "yes"—this is where you belong. **What Makes This Role Different** * **No cold calling** — every lead is inbound and company\-generated * **You own your leads** — no handoffs, no resets * **You sell the appointment, not the product** * **Relationship\-driven, not transactional** If a customer says "call me in 10 days"—you call them in 10 days. You build the relationship from first touch through appointment confirmation. **What You'll Do** * Handle **100\+ daily inbound and outbound interactions** with energy and consistency * **Schedule in\-home and virtual consultations** by positioning the value of the visit * Build trust quickly through **active listening, empathy, and clear communication** * **Own your leads from start to finish**—including follow\-ups and callbacks * Perform **rehash work**—re\-engage and convert previously unclosed opportunities * **Confidently overcome objections**, including saving cancelled appointments * Deliver a **high\-quality customer experience across phone and chat** * Navigate multiple systems while maintaining strong organization and accuracy * Track activity and performance in CRM tools * Continuously improve your approach, messaging, and results **Who You Are (What Success Looks Like)** You're not just "good on the phone"—you know how to connect, influence, and close. * **Charismatic, empathetic, and articulate** * **High, consistent energy**—you show up the same on call \#100 as call \#1 * **Sales\-oriented and customer experience driven** * **Naturally overcome objections**—you don't avoid them, you lean in * Strong in **active listening**—you hear what others miss * **Build trust quickly** with a diverse customer base * **Self\-sufficient and adaptable**—you can pivot when the script breaks down * **Growth mindset**—you want feedback, coaching, and improvement * **Confident, not aggressive**—you influence without pressure **What You Bring** * 1–2\+ years in **call center, inside sales, or high\-volume customer\-facing roles** * Proven success in a **performance\-driven, metrics\-based environment** * Experience