Loan Processor/Transaction Coordinator | Retail - Remote

Description: **Who We Are:** Cardinal Financial is a nationwide direct mortgage lender that focuses on creating solutions for our borrowers, partners, and employees—to provide the very best experience. We are genuine and hard\-working individuals who are not scared to improve and intentionally push beyond what is considered “good enough” Looking to join a growing company that values its people, innovates, and expands on its proprietary technology? Apply below! **Who We Need:** The Loan Processor/Transaction Coordinator will assume primary responsibility for all communication with our borrowers following the origination process. This team member will be responsible for collecting and validating borrower mortgage loan documents and the corresponding underwriting requirements, verification, analysis and the corresponding data entry into the system of record for loan files. This includes requesting and reviewing borrower related documentation and updating the system of record continually to ensure the third party documents. The duties of the Loan Processor/Transaction Coordinator include heavy interaction and a high level of customer service and communication with vendors, internal and external customers, including borrowers. The Loan Processor/Transaction Coordinator is the main point of contact for the borrower relating to document needs, status updates, closing coordination, and escalation of issues to ensure the needs of our borrowers are met with a high degree of satisfaction. **What You Will Do:** * Represents the organization to internal and external customers, vendors, members of state and regional government entities and other organizations well by providing exceptional customer service and effective communication skills, both in writing and orally. * Ensures daily, weekly, and monthly internally specified requirements surrounding successful new file welcome contacts, closings, fundings, and customer satisfaction ratings are met. * Works as a team with sales, transaction assistants, underwriting, closing, funding, and management to ensure assigned loans are being processed with timeliness, attention to detail, accuracy, and within compliance of corporate policies, agency, and all state and federal laws. * Finds solutions to challenging scenarios or loan conditions with the ability to find creative and acceptable solutions for restructuring loans in addition to explaining underwriting conditions to borrowers and loan originators alike. * Addresses, resolves, and responds to any consumer concerns related to the processing of the loan and consumer experience as it relates to the underwriting approval and surrounding requirements, all while providing exceptional customer service. * Ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements, and demonstrating a commitment to professional ethics. * Processes documents in an accurate and timely manner to ens