Care Coach- Certified Medical Assistant

**About us** At **HealthArc,** we are a dynamic, fast\-growing provider of virtual Care Management services. We serve our clients by providing impeccable service to patients, delivering high quality, cost effective care that empowers patients to manage their health at home, increasing their quality of life and achieving better health outcomes.A remote care platform is created by clinicians, for clinicians. We are seeking experienced Certified Medical Assistants who have **Chronic Care Management and /or Remote Patient Monitoring** experience to add to our work team in **Port Jarvis, New York**. **About this position** Under the general supervision of the provider and **HealthArc** Care Team Lead , and working in conjunction with the patient’s Care Team, the Care Coordinator is responsible for the provision of safe therapeutic and efficient care and services to patients, supporting a patient panel through providing synchronous and asynchronous communications and managing the coordination of care. Functions as a member of the **HealthArc** Care Team to assist in the planning and implementation of patient care based upon sound clinical preparation, knowledge, skills, and experience. Care is provided in accordance with the provisions of **Medical Assistant Certification**. **Essential Job Functions** * Conducts interviews and questionnaires for eligible patients. Interacts and communicates synchronously and asynchronously in person, via telephone, video, email or text. \* * Serves as the primary point of contact for the patient participating in any Care Management program; manages care and services and ensures effective communication among primary care providers, caregivers, providers and community supports * Assists in the creation, review, revision and maintenance of an up\-to\-date comprehensive care plan for each patient. * Utilizes SMART goal format to assist patients with setting and attaining their specific goals * Utilizes motivational interviewing and evidence based approaches to empower patients to take charge of their own wellness in the context of their care plan and to influence patient behavioral changes to increase the level of compliance with customized care.. * Works closely with the **HealthArc** Care Team to manage the day to day communications involving: symptom control, medication management, coordination of care and provide patient and family education * Assists patients with use of devices as related to remote physiologic or therapeutic monitoring * Communicates with physician, Nurse Practitioner, RN, Social Worker, Pharmacist or other health care providers regarding patient’s status * Collaborates with the patient's care team when the patient requires intervention or follow\-up. Attends and prepares patient discussion for team huddles * Manages case load, including monitoring reassessment needs and facilitating transitions of care. * Maintains timely, complete and accurate documentation using HealthArc technology and e