Experienced Automotive BDC Sales/Service Agent - Bilingual

**Company Overview** eliteBDC is a dynamic remote automotive call center specializing in inbound sales, service appointment scheduling, internet lead management, and customer engagement. We focus on delivering exceptional support to automotive dealerships through innovative communication solutions and dedicated service. **Overview** ***We are seeking an energetic and bilingual Automotive BDC Sales/Service Agent to join our team!*** In this role, you will be the vital link between customers and dealerships, handling inbound inquiries, scheduling appointments, and supporting sales initiatives. Your multilingual skills will help connect with diverse clients, while your proactive approach will drive customer satisfaction and dealership success. This position offers a fast\-paced environment where your organizational and communication skills will shine as you manage a robust sales pipeline and support high\-end sales activities. **Duties** * Respond promptly and professionally to inbound calls, texts, emails, and online chats from customers seeking sales or service information * Schedule appointments for vehicle sales and service visits, ensuring accuracy and timely follow\-up * Engage with customers to upsell additional services or vehicle options, enhancing dealership revenue * Maintain detailed records of customer interactions using CRM (Customer Relationship Management) software * Manage the sales pipeline by tracking leads, follow\-ups, and conversions to optimize sales opportunities * Support outbound sales efforts through cold calling and outreach to prospective clients * Assist in inventory management by providing updates on vehicle availability and promotions **Skills** * Bilingual fluency in English and another language to effectively communicate with diverse customer bases * Strong negotiation skills to close deals and upsell services confidently * Proven experience in automotive or dealership sales environments with familiarity in inventory control and retail math * Excellent organizational skills to manage multiple tasks within a busy call center setting * Proficiency with CRM software, marketing tools, and inventory management systems * Outstanding communication skills, including phone etiquette and public speaking abilities * Ability to perform cold calling, outbound sales, and B2B (business\-to\-business) sales strategies effectively * Knowledge of automotive industry practices such as high\-end sales techniques and dealership operations * Customer service expertise combined with strong organizational skills for seamless support delivery Join us to be part of a vibrant team committed to excellence! We value proactive individuals who thrive in a fast\-paced environment, bringing energy and enthusiasm to every interaction. Your contribution will directly impact dealership success while offering opportunities for growth in the automotive sales industry. Job Types: Full\-time, Part\-time Pay: From $16\.00 per hour Benefits: *