Sr. Customer Growth Specialist

About BackblazeBackblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr. Customer Growth Specialist!About the RoleThe SeniorCustomer Growth Specialist is a post-sales, outbound role focused on generating expansion pipeline from our long-tail customer base. This role sits at the intersection of Customer Success and Sales, with a clear mandate: identify customers with growth potential, engage them proactively, and create qualified expansion opportunities.This is a high-activity, commercially focused role. You will work from data, signals, and insights to prioritize outreach, qualify opportunities, and hand off expansion pipeline to Customer Success Managers or Sales partners. While customer experience matters, success in this role is measured primarily by pipeline creation.What You’ll Do:Proactively engage existing Backblaze customers through outbound outreach (email, calls, LinkedIn, etc.)Identify expansion opportunities using signals such as product usage, intent data, account activity, and engagement trendsQualify customer needs, timelines, and expansion potential through discovery conversationsCreate and progress qualified expansion opportunities in SalesforcePartner closely with Customer Success Managers, Technical Account Managers, and Sales to ensure clean handoffsMaintain strong CRM hygiene and accurate activity trackingParticipate in ongoing enablement and feedback loops to improve messaging, targeting, and conversion ratesHow Success Is MeasuredExpansion pipeline generated (primary metric)Opportunity quality and conversion to closed-wonOutreach activity and engagement ratesAccuracy and consistency of CRM dataCollaboration and handoff quality with CS and Sales partnersThe Right Fit:5+ years of experience in a quota-carrying, outbound role (SDR, BDR, Inside Sales, Customer Growth, or similar)Strong comfort with proactive outreach and customer conversationsExperience working with CRM systems (Salesforce preferred)Ability to quickly understand technical or product-driven value propositionsStrong written and verbal communication skillsData-driven mindset with the ability to prioritize accounts and opportunitiesBonus Points For:Experience selling to existing customers (expansion, upsell, cross-sell)Familiarity with SaaS, cloud infrastructure, or usage-based pricing modelsExperience working with long-tail or high-volume customer segmentsAt this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here. At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.To understand more about the data we collect and process as part of your application, please view our Backblaze_HR_Employee_Related_Privacy_Notice.pdf" rel="nofollow ugc noopener noreferrer" target="_blank">Backblaze Employee Privacy Notice.Originally posted on Himalayas