Customer Enablement Specialist | Fully Remote US

**Company Description** ----------------------- Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end\-to\-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat\-based candidate engagements for over 1200 pioneering customers around the globe. **Job Description** ------------------- Hirevue is the global leader in video interviewing, assessments, and AI\-driven hiring solutions, trusted by global enterprise organizations to transform how they find, assess, and hire talent. Our customers are sophisticated, high\-stakes, and deeply invested in getting the most from our platform, and we are equally invested in them. Let's be direct about what this role is and isn't. This is not a content\-build role. We are not looking for someone to record tutorial videos and write knowledge base articles. We are looking for someone who thinks in systems, builds in AI, and designs enablement the way modern technology should work: intelligent, automated, scalable, and deeply human in its impact. The Customer Enablement Specialist will build Hirevue's customer enablement function using an AI\-first, agent\-driven approach \- creating automated workflows, intelligent touchpoints, and self\-serve experiences that meet customers where they are and move them forward. You'll also engage directly with customers, and support the strategic programs that anchor our most important relationships. This is not a support or service delivery role. Where other teams focus on implementation, issue resolution, and operational execution, this person focuses on what comes after: driving adoption, deepening product value, and building systems that make customers genuinely successful at scale. You will work directly with the Chief Evangelist across Customer Success, Solution Architecture, and Renewals. What you build will be seen, used, and valued by customers and by Hirevue. **WHAT YOU'LL DO** **AI\-First Customer Enablement** * Design and build Hirevue's customer enablement function using an agent\-based, automated approach * Build AI\-powered workflows that deliver education, guidance, and nudges to the right customers at the right moment in their journey * Create intelligent self\-serve experiences that feel personal at scale, so customers get what they need without waiting for a human to show up * Partner with Product, PS, CS, and Solution Architecture to translate platform capabilities into enablement systems that drive measurable adoption * Continuously test, iterate, and improve, treating enablement like a product, not a project **Direct Customer Engagement** * Show up directly for customers \- delivering sessions, facilitating conversati