Contact Center CSR

**Contractor Opportunity** **Role Title:** **Remote** **Contact Center \- Call Center Agent** **Location: Remote / Must live in State of WA** **Engagement Type: Contractor via Third‑Party Supplier** **Contracting Entity: Accenture** **Supplier of Record: Artech** **Start Date: 6/15/2026** **Duration: 7 months with potential for extension** **About the Role** We are seeking qualified contractors to fulfil the role of a Contact Center Agent, leverage call center experience, strong customer service skills, problem solving, and attention to detail to deliver a positive citizen experience across multiple communication channels. The ideal candidate enjoys building relationships, adapts quickly to change, and demonstrates professionalism and resilience in a fast‑paced environment. **This opportunity is open to individuals located in the** **State of Washington and surrounding areas****.** Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8\-hour shift between 8:00 a.m. to 5:00 p.m. Pacific Standard Time Training is for 3 weeks from 8 a.m. to 5 p.m. PST Contractors will be engaged and paid by a third\-party payroll supplier, Artech, which will serve as the employer of record for tax and compliance purposes. Contractors will be engaged and paid by a third\-party payroll supplier, Artech, which will serve as the employer of record for tax and compliance purposes. **Key Responsibilities** **Core Duties** * Answer incoming and conduct outbound communications via phone, chat, and email * Follow established call flows and scripts to ensure consistency and quality * Relay accurate findings, decisions, and outcomes to customers regarding eligibility questions for the summer programs, EBT cards, monies they will receive, updating addresses, directing resources on how to apply if not automatically enrolled. **Deliverables or Project Scope** * Timely and accurate resolution of citizen inquiries * Clear and complete documentation of customer interactions and outcomes * Consistent adherence to operational, quality, and compliance standards * Proactive identification of trends and risks impacting service delivery **Collaboration Tools or Platforms** * Microsoft Office (Excel, Word, Outlook, Teams) * Internet‑based call handling and chat platforms * Internal research tools, knowledge bases, and call logging systems **Qualifications** * High School Diploma or GED equivalent * Minimum of 2 years' experience in Customer Service * Minimum of 1 year call center experience * Proficiency with computers, including internet navigation, email, and data entry **Preferred Qualifications** * Strong listening, verbal, and written comm