Program Director

About Creator Accountability Network Creator Accountability Network (CAN) is a growing nonprofit organization working to make online communities safer and more ethically accountable.CAN operates a training and credentialing program for content creators and supports systems for accountability, victim advocacy, investigation, mediation, and community safety when problematic behavior occurs. Our work is supported by a small staff and an international network of dedicated volunteers.CAN is entering an important period of growth. With a new strategic plan, an evolving staffing structure, and plans to expand our reach and organizational capacity, we are building the systems and team needed to move from an early-stage organization into its next phase.We are looking for a Program Director to lead the day-to-day execution of CAN's programs and ensure that strategy becomes action.About the RoleReporting to the Chief Executive Officer, the Program Director is CAN's senior leader responsible for program execution, operational coordination, and volunteer-team leadership.Working closely with the CEO and other team members, the Program Director will translate organizational priorities into clear work plans, effective programs, consistent processes, engaged and supported volunteer teams, and measurable results.This is a hands-on leadership role. CAN remains a relatively small organization, so the Program Director must be equally comfortable developing systems, leading people, solving problems, and stepping directly into the work when needed.The role currently oversees volunteer teams supporting Victim Advocacy, Investigations, and Credentialing and will help shape CAN's program structure as the organization grows.What You'll DoLead program execution and operations. Translate CAN's strategic priorities into actionable program plans, milestones, workflows, and measurable outcomes. Oversee core program functions including credentialing, reporting, investigations, victim advocacy, and mediation coordination. Maintain clear documentation, systems, and processes and identify opportunities to improve effectiveness.Lead and support CAN's volunteer teams. Oversee volunteer recruitment, onboarding, role clarity, engagement, supervision, and retention in alignment with organizational needs. Build and maintain a volunteer structure that supports both strong program delivery and sustainable participation. Regularly assess workload, capacity, and burnout risk; address areas of overextension; and develop practical approaches to improve support, recognition, role clarity, and retention, while maintaining appropriate quality control and risk awareness. Foster a volunteer environment that recognizes the emotional demands of CAN's work and incorporates appropriate trauma-informed practices, boundaries, and support.Grow CAN’s membership and creator community. Develop and implement CAN’s target-market and membership outreach strategy, including identifying priority communities, platforms, networks, and aligned organizations. Establish and track annual membership growth goals, launch targeted outreach efforts, and create meaningful touchpoints that strengthen engagement among credentialed creators.Strengthen and evolve CAN’s program model. Help assess CAN’s programs for alignment with audience needs, organizational standards, and available capacity. Lead practical testing of workflows and protocols, including tabletop exercises and scenario-based reviews, and use what is learned to identify gaps, improve processes, and strengthen program readiness.Measure and improve program performance. Establish and monitor meaningful program metrics, track progress toward work-plan and strategic-plan goals, identify areas that are off track, and regularly communicate results, challenges, and resource needs to the CEO.Strengthen organizational systems. Help CAN continue its evolution from early-stage processes toward repeatable, sustainable systems. Facilitate coordination across programs and volunteer functions and ensure consistent application of organizational policies and standards.Support organizational growth. Partner with the CEO and other team members on development, partnerships, grant-related program information, stakeholder engagement, and other initiatives connected to CAN's growth. Represent CAN professionally with external partners when appropriate.Steward resources responsibly. Manage program activities within approved budgets, identify capacity and resource constraints, and recommend prioritization or structural changes when needed.Who We're Looking ForWe are less interested in finding someone who checks every conventional box than in finding someone who can lead people, build systems, exercise judgment, and move work forward in an evolving organization.Strong candidates will bring many of the following: Significant experience leading programs, operations, or related work in a nonprofit, mission-driven organization, community setting, or simil