Customer Support Specialist - GERMAN speaking (Maternity Cover)

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you.The roleWe’re looking for a German-speaking Customer Support Specialist to join the team and provide high-quality support to our customers. In this role, you’ll handle customer queries and support requests, troubleshoot issues, and ensure timely, accurate resolutions.You’ll work across different communication channels, keep track of customer interactions, and collaborate with internal teams when needed. It’s a great opportunity for someone who enjoys problem-solving, working in a structured environment, and delivering a strong customer experience.Duties and responsibilitiesThe role is defined, but not limited to, the following:Respond to customer inquiries via phone, email, chat, or ticketing systems, in line with service standards and response timesLog, categorise, and manage customer interactions using internal systemsInvestigate and replicate reported issues where possible, documenting findings clearlyEscalate cases to the relevant internal teams based on impact and urgencyKeep customers updated on progress, next steps, and resolutionsStay up to date with product features, updates, and known issuesContribute to internal knowledge bases by identifying gaps or improvementsManage workload effectively to meet service level expectationsHandle customer data in line with privacy and security guidelinesSupport the team with additional tasks as neededEssential Skills and ExperienceAround 1+ year of experience in a customer support or similar role (or equivalent experience)Fluent in German and comfortable supporting customers in both German and English Strong communication skills, both written and verbalAbility to follow processes and work in a structured environmentGood attention to detail when handling customer informationAble to manage tasks and prioritise effectively within set timelinesA proactive and customer-focused mindsetWhat We OfferUpon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include:Cision Group Personal Pension SchemeLife AssuranceHealthcare cash planDental InsurancePrivate Medical Insurance (For directors and above only)Gym SubsidyCycle to WorkDiscounted DiningVirtual GPEmployee Assistance Programme (EAP)Eye Care TestCision Global Charitable Giving ProgramBenefitHub (Retail discounts)If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment.As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in t