Travel Sales and Support Agent - REMOTE - US

One of the best\-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award\-winning innovation offers the fastest way to an effortless, personalized vacation. We’re looking for amazing Travel Sales and Support Agents to fill this role. The Travel Sales \& Support agent at is responsible for selling Princess North American products to Travel Advisors (and direct guests, when applicable) and providing service support for incoming calls from Travel Advisors (and direct guests, when applicable) as well as internal colleagues from various departments. The Travel Sales \& Support agent provides service, answers questions and updates/changes/modifies booking reservations according to the caller’s inquiry and Company policies and procedures. The agent will drive sales and meet monthly individual Key Performance indicators (KPIs) for the Consumer Sales Department and consistently deliver on the commitment to drive customer satisfaction through excellent customer service. The Travel Sales \& Support agent will work closely with Sales \& Support Coaches alongside a team of agents to support the overall department goals. This is an agile position expected to meet and reach to the changing needs of customers and the business. The Travel Sales \& Support agent serves as a subject matter expert on products, policies and programs. This role will typically be challenged with a fast\-paced Contact Center environment with high call volume and frequent new policies and procedures as relates to their role in the business. Here’s a summary of what Princess is looking for in its Travel Sales and Support Agent. Is this you? **Responsibilities** * Take inbound calls from Travel Agents (and direct guests, when applicable) interested in booking cruise vacations and having existing bookings serviced while using professional sales techniques on every call to make a reservation and enhance guest’s experience. Evaluates callers’ needs and responds to questions and requests, while maintaining attention to detail and accuracy to provide excellent customer service to the caller. * Ability to consistently deliver on commitments to external and internal customers to drive customer satisfaction while meeting or exceeding all department performance metrics and goals. Achieve monthly Key Performance Indicators. * Adhere to all required company initiatives, department\-specific policies (including work schedule) and procedures during daily operations, such as information retention and mandatory training. * Ability to speak with Travel Advisors in a professional business to business perspective as they are more knowledgeable than direct guests. * Check and respond to Team chats and e\-mails, and relaying messages accurately and promptly as well a