Software Engineer, (L2) CDP

**Who we are** At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote\-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . #### **See yourself at Twilio** Join the team as our next Backend Software Engineer on Twilio Segment CDP engineering team. **Who we are \& why we’re hiring** Twilio powers real\-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout Europe, Asia and Australia. We're on a journey to becoming a globally anti\-racist, anti\-oppressive, anti\-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity \& inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. #### **About the job** Segment is a best\-in\-class customer data platform (CDP) designed with engineers, marketers, and product managers in mind. We’re excited to work at the cutting edge of data and artificial intelligence, such as with our AI\-Assisted Suggest Mappings product. And, we move *a lot* of data \- over *12 trillion* API calls a year. This position is needed to build and scale APIs to enable Twilio developers to unlock best\-in\-class personalized customer experiences through the Twilio Segment CDP products. As a Software Engineer on the team, you will collaborate closely with product management, architecture, and other engineering teams to design APIs, identify performance bottlenecks, and data models, and drive system\-level improvements that enhance both developer velocity and customer experience. You’ll be expected to evaluate and communicate trade\-offs between feature velocity, system stability, and technical debt, and help drive architectural decisions that ensure long\-term sustainability and performance. We iterate quickly on these products and features and learn new things daily — all while writing quality code using the latest AI tools. We work closely with product and design and solve some of the toughest engineering problems to unlock new possibilities for our customers. If you get excited by building p