Intake Specialist-(Open to Non-Omaha Metro Area Residents Only)

**This is a remote (Work From Home) position available only to applicants residing outside the Omaha and Lincoln metropolitan areas.** **Benefits:** * Work from home! * Training is fully remote. No commuting to our offices in Omaha! * Competitive pay! * Equipment is provided! * Paid holidays once you meet 60\-days criteria. * Medical, dental, and vision insurance, as well as short\-term and long\-term disability insurance offered after 60 days. * $25,000 life insurance policy which is paid for by North End Teleservices. Plus, additional insurance options for life and hospitalization! * As a growing company, we strongly focus on promoting from within our existing employees. **Job Summary:** Under general supervision, the customer service representative will take incoming calls, use chat, and complete outbound calls as necessary to assist their customers with answering frequent questions, providing detailed information, processing of applications and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. Our customer service representatives must practice active listening, be empathic and the ability to always communicate clearly with the customer in a positive and professional manner. **Key Responsibilities:** Upon completion of training and with your current skillset, you will be able to perform the following types of duties: * Utilize standard technology such as a telephone, e\-mail, and web browser. * Navigate to the appropriate pre\-scripted responses which is required to be read verbatim to provide basic general and claims specific information. * Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of your call from end to end and adhering to ethic and privacy rules. + Assist callers with filling out their application and submitting it electronically to plan provider for processing. + Complete basic call log, documentation, and related call details for each phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR during the call. **Key Qualifications:** * High School diploma or equivalent required. * Minimum 6 months customer service/administrative/telemarketing experience required. * Must have reliable internet service in order to be able to work from home. * Must be able to speak and read English clearly, professionally, and fluently. * Must be able to type a minimum of 20 WPM. * Experience working with a personal computer and the Windows operating system is required. * The ability to effectively work within established key performance indicators/metrics is necessary. * Must have demonstrated excellent interpersonal and leadership skills. * Must be able to multi\-task and stay organized while completing simultaneous tasks. **Key Skills:** * Must be able to navigate various systems and browsers. * Excellent written/verbal/inte