Operations Support Analyst

Silverwork builds Technology That’s Brilliantly HumanTM and we are looking for an Operations Support Analyst to supply critical support to our Client Success and Software Engineering teams. This is a great career boosting opportunity for a candidate with mortgage experience. **What you’ll be doing:** As the owner of the client request process, you will capitalize on your mortgage experience to help our team work efficiently and effectively. You’ll do this by gathering client issues and concerns, assisting in troubleshooting, and identifying corrective measures. Basically, you will make sure that client requests make sense, communicate them effectively to the engineering team, and follow the requests through to completion and delivery to the client. You’ll also monitor our automation systems and related KPIs to help ensure the quality of our services. A successful person in this role will have mortgage experience (i.e. Loan Officer Assistant, Loan Processor, or Operations Support role). An interest and aptitude for technology and systems thinking is also important. **What you bring:** Ultimately, we’re looking for someone who aligns with our Core Values, has mortgage experience, an interest in automation, and understands the need for confidentiality, follow\-through, and detail orientation. If you have a loosely related degree, great. Previous experience in mortgage\-related roles is required. This role does have a substantial client communication component, so professional communication skills are paramount. Requirements: **What you get:** * The chance to make an impact at a growing FinTech startup * Career growth opportunity along either a technical or client success path * Wide\-ranging learning opportunities * Competitive salary with generous bonus opportunities * Unlimited, discretionary PTO * Profit\-sharing and 401k * Medical, dental, and vision benefits * Flexible schedule * Remote first environment with quarterly in\-person events (for the foreseeable future) * Home office reimbursement and monthly internet stipend * Regular virtual social events **Who we are:** We have five Core Values: Be Mindful \+ Think Critically Trust \+ Be Trusted Collaborate \+ Communicate Learn \+ Grow Get Stuff Done We back up these Core Values with behavior, which in turn reflects our beliefs and inspires others to do the same. Our Mission is to reinvent mortgage lending by providing end\-to\-end automation through our robotic operating platform. Essentially, we help mortgage lenders automate key parts of the lending process and free up humans to do what they do best. We are on the leading edge of change in mortgage lending, and our products and culture reflect that. We attract people who like working with the latest technology and enjoy creating advanced automation. We like to have fun at work and take pride in creating great software. We are committed to the professional and pe