Member Service Representative

About S3: We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success. S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals. The Member Service Representative will be part of our talented remote Contact Center team. The Member Service Representative will answer phone calls to assist with questions and requests regarding membership, banking products, services, and rates while seeking to exceed member expectations with every interaction. We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self\-motivated, dependable, adaptable, a team player, and member focused. S3 STAR Values: * Service * Teamwork * Attitude * Results Location: Remote TOP JOB RESPONSIBILITIES: * Answers phone calls and utilizes knowledge of credit union products, data systems, and web\-based applications to provide information, answer questions, and assist with requests and concerns for both member and non\-member callers. * Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment. * Specializes in either digital, cards, or loans\-related queue and processes related transactions. Other responsibilities and opportunities: * Corresponds with other departments and management through email for additional requests or research. * Additional job\-related projects and duties as assigned by management. QUALIFICATIONS \& SKILLS: * 6 months of experience in customer service is preferred. * Excellent written and verbal communication. * Thrives in a fast\-paced customer service environment. * Must be highly organized and detail oriented. * Ability to work independently and prioritize work effectively. * Ability to navigate and utilize multiple platforms/computer software simultaneously. * Experience in a remote work environment with dual monitors is a plus. * Works well in a structured and procedure driven position. FLSA: Nonexempt PERKS AND BENEFITS: * Group medical, dental, and vision coverage insurance * Generous Paid Time Off * Up to 11 Paid Holidays Per Year * 401(k) With Employer Match and Discretionary Contribution * Employee