Premium Solutions Manager - USA

### **Get to know us** Ideals is a global B2B SaaS product company recognized as the most highly rated and customer\-centric brand in the secure business collaboration market. Trusted by over 2,000,000 business users at 300,000 companies worldwide, our data room platform powers hundreds of billion\-dollar M\&A deals every day for the world's top investment banks, advisory firms, and corporate dealmakers. ### **The role** We're looking for a **Premium Solutions Manager** to join our remote team from NYC or Chicago and become the go\-to operational partner for investment banking associates, analysts, and deal teams executing high\-stakes M\&A transactions. Working hand\-in\-hand with our Key Accounts sales team across the US, you'll ensure every advisory and investment banking client experiences flawless execution – from onboarding through deal close. This role is for someone tech\-savvy and sharp under pressure: capable of untangling complex issues quickly, communicating solutions with absolute clarity, and building instant credibility with some of the world's most demanding business professionals. This is a unique opportunity to build a track record at the center of the world's most important M\&A deals, inside a multinational, fast\-evolving SaaS company. The base compensation for this role will likely be between $75,000 to $90,000, with total compensation between $100,000 to $110,000\. ### **What you will do** * Enable strategic and premium clients to execute their projects successfully through high\-touch operational execution, product guidance, and workflow coordination * Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required * Guide clients during onboarding, project launch, migrations, and other critical project phases * Run regular check\-ins with the client team and internal sales account owner to surface early warning signs early, before they escalate * Use AI\-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client\-reported issues * Advise clients on best\-practice setup, permissions, workflows, governance structures, Q\&A processes, reporting, and user management * Investigate clients' issues, identify root causes rather than symptoms, and resolve hands\-on or propose practical workarounds * Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q\&A configuration, and so on directly or by coordinating the Professional Services team * Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client\-critical matters efficiently * Ensure accurate documentation of client requests, actions, decisions, escalations, and follow\-up items * Share recurring issue patterns, workarounds, and best practices with Customer Support, Sales, and Product