Senior Billing & Collections Analyst

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients.We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. We are seeking a detail-oriented Senior Billing & Collections Analyst to own and optimize our end-to-end billing and collections processes. This role ensures accurate invoicing, drives timely cash collections, and partners cross-functionally to support revenue operations and improve order to collection cash flow. The ideal candidate thrives in a fast-paced, systems and data-driven environment and is passionate about process improvement and data accuracy.This is a full-time position that reports to the Controller.How You’ll Make an ImpactOwn full-cycle billing (invoicing (subscriptions, usage-based billing, etc.) credits/refunds, Dunning process)Ensure billing aligns with customer contracts and pricing termsManage collections process including outreach, follow-ups, and escalation on past-due accountsMonitor AR aging and proactively drive DSO improvementResolve billing discrepancies, disputes, and short paymentsMaintain billing and AR data within ERP systems (NetSuite preferred)Partner with Accounting to support revenue recognition (ASC 606 alignment)Collaborate with Sales and Customer Success on billing setup and collections strategySupport month-end close with billing and AR reconciliationsMaintain audit-ready documentation, controls, and billing/collections policiesIdentify and implement process improvements and automation opportunitiesWhat We’re Looking For4+ years of billing, collections, AR, or revenue-related experience (SaaS preferred)Experience with ERP systems (NetSuite strongly preferred)Strong Excel skills (reconciliations, aging analysis, reporting)Proven experience managing AR aging and collections processesHigh attention to detail and strong problem-solving skillsAbility to manage multiple priorities and work cross-functionallyNice to HaveExposure to ASC 606 / revenue recognitionExperience with Stripe, Avalara, or SalesforceMulti-entity or multi-currency experienceExperience supporting audits or working within controlled environmentsWhy Join UsDirect impact on cash flow and revenue operationsOpportunity to build and improve scalable processesHigh visibility across Finance, Sales, and OperationsCollaborative, fast-paced environmentLocation: This is a remote, U.S.-based role and you must live and reside in the U.S. full-time. Missoula, MT or Remote- East Coast, USCompensation: The annual salary for this position is $85-100k. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location. We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming.Why Submittable?Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change.At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply!Benefits: We are proud to offer highly competitive benefits to our full-time employees, including:Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts401(k) plan with employer match starting day oneEquity stock options to share in our successFlexible hours, remote work options, and generous vacation and sick leavePaid parental leave for mothers, fathers, and adoptive parentsProfessional development stipends to support your career growthOpportunities to participate in community outreach and volunteer programsMonthly company-sponsored happy hours and gatherings to connect and unwindOur Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, drivin