Specialty Casualty Claims Director

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.**This position is eligible to work from home anywhere in the US** In this role, you’ll lead and develop a specialty casualty claims team, driving high-quality, timely claim resolution and consistent decision-making. You’ll guide strategy on complex claims—advising on coverage, reserving, and loss exposure—while ensuring strong compliance with internal standards and regulatory requirements. You’ll partner cross-functionally to address claim trends and escalations, and play a key role in overseeing litigated matters by shaping strategy, evaluating counsel, and driving effective, cost-conscious outcomes. Through leadership, communication, and financial oversight, you’ll enhance team performance, strengthen claim results, and deliver a consistent, high-quality experience for stakeholders.Essential Functions:Leads and develops the specialty casualty claims team to ensure high-quality, accurate, and timely claim resolutionMonitors and reinforces reserve adequacy, accuracy, and timely updates across claimsReviews complex claims and advises on coverage, evaluation, loss exposure, payments, and resolution strategyEnsures adherence to claims handling procedures, best practices, and internal guidelinesOversees compliance with reserving and litigation standardsLeads and participates in round-table discussions across Claims, Underwriting, Risk Control, and MarketingAddresses customer and regulatory complaints in alignment with compliance standardsParticipates in Claim Committee and other operational committeesEnsures compliance with state and federal regulationsCollaborates cross-functionally to resolve escalations and ensure accurate, timely reportingOversees litigated claims, including counsel performance, strategy effectiveness, and cost managementReviews cases pre-trial to assess settlement opportunities and grants trial authority as appropriateMonitors team workload, performance, and overall operational effectivenessModels strong communication standards and ensures alignment across internal teams and external partnersSupports budgeting, expense oversight (DCCE/AOE), and financial planning for the specialty casualty functionEducation & Experience:Bachelor’s degree or equivalent relevant experienceTen years of experience with commercial casualty claims handling in progressively responsible roles, including experience with handling litigated claimsInsurance designations such as AIC, CIC, AIM, and CPCU preferredKnowledge, Skills & Abilities:Ability to obtain applicable state licensesStrong knowledge of specialty claim file handling such as Environmental, Construction Defect, Linebacker, EPLI, Law Enforcement, and/or UM/UIM lines of businessSuperior knowledge of the claim functionsExcellent analytical ability and knowledge of legal liability and coverageExcellent leadership qualities with ability to motivate staff in the handling and disposition of claimsExcellent knowledge of insurance contracts and legal aspects of court procedures affecting legal liability for casualty line of insuranceAbility to adhere to high standards of professional conduct while providing delivery of superior claims serviceStrong knowledge of computers and claims systems Superior organizational and written and verbal communication skillsSuperior investigative and problem-solving abilitiesOccasional travel: a valid driver’s license with an acceptable motor vehicle report per company standards is required if drivingThe hiring salary range for this position will vary based on geographic location, falling within either of the following:$130,955 - $188,175 or $144,758 - $206,984A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers.Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.All of our locations are tobacco free including in company vehicles.Originally posted on Himalayas