Customer Service Representative (Logistics)

We're looking for a Customer Service Representative with logistics experience to serve as the primary point of contact between assigned clients and warehouse operations at a New Jersey-based 3PL provider. You will own one to two client accounts, manage order flow from receipt through delivery, coordinate shipment routing, and handle all client communication with accuracy and speed.This role requires someone who already understands how shipments work end to end. You are not being taught the fundamentals. You are expected to hit the ground running with a solid grasp of order processing, shipping documentation, retailer compliance requirements, and warehouse coordination.Why You'll Want to JoinYou will be paid in USD (bi-monthly: every 15th and 30th)Paid Time Off in accordance with company policyObservance of Holidays per company guidelines100% remote setup so you can work wherever you're most productiveOwn your accounts directly with clear responsibilities and minimal oversightJoin a relationship-driven 3PL where operational accuracy and responsiveness are the competitive advantageWhat You'll Work OnClient and Order ManagementServe as the day-to-day point of contact for assigned client accountsReceive, review, and process incoming orders with accuracy before warehouse executionEnsure all order details are correct and complete prior to handoffManage high-volume email and async communication across clients via email and WhatsAppShipment Coordination and RoutingCoordinate shipment routing based on client and end-customer requirementsEnsure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and CostcoHandle routing instructions and ensure shipments are dispatched correctly and on timeDocumentation and Logistics AdministrationGenerate and manage bills of lading, shipping labels, and compliance documentationEnsure all shipments are fully documented and dispatch-readyMaintain accurate records across the internal WMS and logistics toolsWarehouse and Operations CoordinationAct as the liaison between the client and the warehouse managerCommunicate order priorities, flag issues, and track fulfillment statusResolve execution issues quickly and keep clients informed throughoutWhat You BringExperience in a 3PL, freight forwarding, warehousing, supply chain, or import and export environmentHands-on experience with U.S. retailer routing and compliance requirements including big-box retailers such as Walmart, Wayfair, Home Depot, or similarStrong understanding of order processing workflows and shipping documentation including BOLs, labels, and routing guidesFamiliarity with warehouse management systemsStrong written English: the majority of this role is email-based communication and documentation accuracy is criticalHigh attention to detail and a process-driven approach to managing multiple workflows simultaneouslyComfortable working in a Windows-based environment with VPN and remote desktop accessAvailability to work EST business hoursNice to HaveSpanish language proficiencyExperience working directly with importers or consumer goods companiesBackground managing client accounts independently in a 3PL or fulfillment environmentHow to ApplyPlease include:Your updated resumeA short Loom video (1 to 2 minutes) introducing yourself, describing your logistics background, and walking through how you have managed order coordination and client communication in a previous roleOnly candidates who submit a Loom video will be moved to the next step of the hiring process.If you know logistics operations inside and out, communicate clearly in writing, and take pride in keeping shipments accurate and clients informed, this role gives you direct account ownership and the autonomy to execute without constant oversight.Originally posted on Himalayas