Sales Applications Manager, Commercial Operations

Company OverviewPolicy Reporter offers a suite of insights products and consulting services to enhance market access strategies and patient support initiatives. By tracking payer policies in near real time, we ensure that the largest pharmaceutical, medical device and diagnostics manufacturers, leading academic institutions and organized provider groups have the most up-to-date data and evidence-based guidance to help patients access the therapies they need. For more information, please visit https://www.policyreporter.com.About the TeamThe Commercial Operations team plays a pivotal role in supporting and driving both new and renewal sales efforts. This multi-faceted team encompasses a range of specialized functions including customer success, customer support help desk, contract and pricing operations, CRM management, and solutions consultants. The team collaborates closely with various internal departments to drive new business, secure renewals, optimize processes, identify opportunities for creating added value, and ensure seamless client experiences.Position SummaryThe Sales Applications Manager at Policy Reporter, plays a key role in supporting the company’s commercial operations. This role is responsible for the administration, optimization and technical development of the systems that power the commercial organization. They oversee the day-to-day management of core platforms such as Salesforce, Hubspot and other revenue technology tools as needed.The Sales Application Manager will report to the Vice President of Commercial Operations, and as a key member of the team, this individual will partner closely with Sales, Customer Success, Marketing, Finance and Commercial Operations to design, implement and maintain scalable solutions that drive productivity, data integrity and business insights. The role will actively manage system performance, support end users and provide strategic guidance on the evolution of the commercial technology stack.Role & ResponsibilitiesAdminister, configure and optimize core commercial platforms including Salesforce, Hubspot and other related toolsTranslate business requirements into scalable system solutions, determining when to leverage configuration versus customizationManage integrations between systems, ensuring data accuracy, consistency and seamless workflows across the revenue tech stackMonitor system performance, conduct regular maintenance and perform data hygiene activities to ensure platform health and reliabilityOwn the change management process, including testing, deployment and release management across development and production environmentsProvide governance and best practices for system usage, data management and implementation of new tools or featuresCoordinate with other sales tool administrators in the wider Valeris organization to protect the smooth business operations of each unique business unit and collaborate on joint projectsPartner with various internal teams such as Sales, Customer Success, Marketing, Finance and Commercial Operations to identify areas to improve processes and leverage technology more effectivelyManage and prioritize support requests, ensuring timely resolution of user issues and questionsLead or participate in full lifecycle of development efforts including requirements gathering, design, development, testing, deployment, training and documentationTrain and support end users, driving adoption and effective use of all commercial applicationsEvaluate and recommend new tools, integrations and enhancements to improve the overall commercial technology ecosystemStay current on platform updates, industry trends and emerging technologies, proactively identifying opportunities for innovationSkills & QualificationsBachelor’s degree or equivalent work experienceSalesforce Administrator or Advanced Administrator Certification4+ years of experience in sales/ revenue systems administration or development (Salesforce strongly preferred)Hands-on experience administering or supporting multiple commercial platforms (For example, Salesforce, Hubspot, Gong, ChurnZero, LinkedIn Sales Navigator or similar tools)Strong understanding of CRM architecture, data models and revenue operations processesExperience managing system integrations and working with APIs, middleware or integration platformsDemonstrated ability to translate business requirements into technical solutionsProficiency building workflows, custom objects, triggers and automation within CRM and related toolsExperience with change management, release processes and working in Agile or similar development environmentsStrong analytical, problem-solving and organizational skills with attention to detailExcellent communication skills with the ability to work cross-functionally and interact with stakeholders at all levelsAbility to manage multiple priorities, work independently and meet deadlines in a fast-paced environmentWhat We OfferCompetitive compensation package including extended health be