Account Director

ACCOUNT DIRECTOR THE OPPORTUNITYWe’re growing our Client Services team and looking for an experienced Account Director who knows how to do the work — and lead it.This is an opportunity to take a key leadership role across two high-profile healthcare clients, with a focus on market access and health systems. You’ll serve as a day-to-day Client Services lead, building trusted client relationships while partnering with a highly experienced team of strategists, creatives, project managers, medical experts, developers, and subject-matter experts to turn complex business needs into exceptional work.We’re looking for someone who is confident in the driver’s seat: someone who can quickly understand a brand and its business, anticipate what clients need, connect strategy to execution, make sound decisions, and keep both clients and internal teams moving forward. You’ll have the opportunity to work alongside SMEs with decades of market access and health systems experience while helping our clients navigate launches, evolving business needs, and complex healthcare challenges.WHAT YOU’LL DO Serve as the day-to-day Client Services lead across multiple healthcare accounts, owning the client relationship and delivery with a high degree of independence Build trusted client relationships by understanding their business, priorities, challenges, brand strategy, and evolving needs Lead complex engagements from strategic planning through execution, ensuring work meets client expectations, timelines, budgets, and business objectives Translate client and brand needs into clear strategic and tactical recommendations for cross-functional teams Lead client meetings and communications with confidence, providing clear direction, recommendations, decisions, and next steps Partner with Strategy, Project Management, Creative, Medical, Development, and other SMEs to deliver integrated solutions Manage a broad mix of market access, health systems, digital, and communications initiatives, including launch planning, value proposition materials, implementation resources, educational materials, digital assets, workshops, and live meetings Own account workflow, deliverable deadlines, budgets, and the quality of work delivered to clients Partner closely with Project Management on estimating, financial management, profitability, milestones, and resource needs Identify risks and roadblocks early, develop solutions, and escalate appropriately before they impact the client or team Develop SOWs, tactical plans, project briefs, budgets, and change orders in partnership with internal teams Understand how individual tactics connect to the broader brand and commercial strategy and help clients identify opportunities across Relevate’s capabilities Contribute to organic account growth by identifying emerging client needs and opportunities to expand our partnership Provide clear, concise, and timely communication across both client and internal teams WHAT WE’RE LOOKING FORMust-Haves: 7–8+ years of progressive account management experience within a healthcare/pharma agency environment Strong pharmaceutical marketing experience and the ability to quickly understand a brand, its strategy, business objectives, and healthcare landscape Demonstrated ability to independently lead complex client accounts and multiple concurrent projects A true “do and lead” mentality — you’re comfortable getting into the details while also providing direction to clients and internal teams Confident, assertive, and polished client presence Strong client relationship skills with the ability to build credibility and trust quickly Excellent written and verbal communication skills with an emphasis on clarity, quality, and simplicity Strong organizational and self-management skills with the ability to prioritize effectively in a fast-moving agency environment Ability to think quickly, solve problems, exercise sound judgment, and proactively identify what needs to happen next Strong sense of urgency and accountability for moving work forward Ability to translate marketing strategy into effective tactics and execution Experience managing timelines, deliverables, budgets, scopes, and project financials Self-awareness and intellectual curiosity — you know when to lead, when to ask questions, and when to bring in the right SME Bachelor’s degree required Big Pluses: Market access and/or health systems experience Experience supporting pharmaceutical brand launches Experience with HCP engagement, omnichannel marketing, digital strategy, customer experience, analytics, or performance reporting Experience developing SOWs, change orders, tactical plans, and client financial reporting Experience with launch planning, value proposition development, access and affordability resources, HEOR/RWE materials, provider or patient education, workshops, and live meetings Experience participating in RFPs and new business pitches People leadership, mentoring, or coaching experience MBA or advanced degree WHY RE