Member Support Specialist

Description About Us: Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients. Position Description The Member Support Specialist is responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators. Also ensuring that members are navigated successfully through their healthcare and social determinant needs. Duties Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members.Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care.Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries.Manage and resolve web support tickets and live chats from members.Assist with member education and ensure that each member has access to the services needed.Serve as a liaison between the member and other departmentsConsistently exhibit behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer.Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standardsPerform outbound calls to members as needed or assignedPerform additional duties as assigned Requirements High school diploma or GED requiredTwo (2) or more years’ of call center experiencePrevious experience working with health insurance or in a health care environmentComputer literate with strong data entry skillsCustomer service-orientedExcellent verbal and written communication skillsStrong active listening skillsImpeccable telephone skills and telephone etiquetteAbility to maintain composure to a challenging situationExcellent problem-solving skillsOrganized, detail-oriented and task-orientedAbility to multi-task and be flexibleAbility to work in a fast-paced, team-oriented environmentSelf-motivated and team playerAbility to propose new, better solutions Please mention the word **CHARISMA** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.