Lead Product Designer - Renewal

Become a part of our caring community At Humana, our mission is to help people achieve lifelong well-being. We are committed to creating experiences that put our members at the center of everything we do. Join a team that values innovation, empathy, and a passion for improving the health journey for millions.As the Lead Product Designer – Renewal, you will shapetheplanrenewal experience that is critical for both our members and Humana’s success. A seamless renewal journey helps membersmaintaintheir coverage with ease, reduces confusion, and supports confident decision making and their ongoing well-being. For Humana, effective renewal experiencedrives member retention, improves STARs ratings, and lowers operational costs. Yourdesigncraft and thoughtleadership will directly influence these key outcomes.Key ResponsibilitiesDefine and lead the end-to-end design strategy for Humana’s member renewal experience, ensuring a human-centered approach that aligns with business goalsCollaborate with product, engineering, marketing, and analyticsteams to develop and implement innovative solutions tosimplify and enhance the renewal processChampion user research and data-driven insights to inform design decisions and measure impactAdvocate for accessibility, inclusivity, and best practices in design across all renewal touchpointsPartnerwiththe PlanShopping team toensure seamless and consistentuser experienceacrossthememberjourneyPresent design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and valueFoster a culture of collaboration, experimentation, and continuous improvement within the design team Use your skills to make an impact Required QualificationsBachelor’s or advanced degree in Design, Human-Computer Interaction, or related fields, or equivalent experience7 years of experience in product design, with a portfolioshowcasingimpactful digital solutions3years ofcoachingand mentoring designers on the teamPortfoliodemonstratingexperiencedesigningcomplex user journeys, preferably in healthcare, insurance, or related industriesDeepexpertisein user-centered design processes, interaction design, visual design, and service designStrongproficiencyin design and prototyping tools (e.g., Figma, Adobe CC)Familiarity with user research methodologies and translating insights into actionable design solutionsExceptional communication, presentation, and stakeholder management skillsAbility to balance strategic vision with hands-onmaking anddesignmentorshipStrong business acumen, withdemonstratedability to connect design deliverables to measurable business outcomes, such as improved conversion rates, customer satisfaction, orloweroperationalcost.PreferredQualificationsBackground in healthcare or other regulated industriesExperience creating inclusive and accessible designs, particularly for senior adultsWell-organized and capable of handling multiple priorities effectivelyContributions to design systems or pattern librariesTravel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$104,000 - $143,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 04-06-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because