Legal Intake Specialist

VirtueStaff is seeking for a professional and articulate Legal Intake Specialist to serve as the initial point of contact for our client. In this role, you will be responsible for managing high-volume inbound inquiries and conducting the initial screening process to determine how our firm can best assist. The ideal candidate is a empathetic communicator who can gather critical information efficiently while maintaining a professional and welcoming demeanor.ResponsibilitiesPromptly and professionally answer inbound client calls, acting as the primary voice of the firm to establish trust from the first point of contactConduct detailed intake processes with inbound callers to qualify leads and determine if their legal needs align with our firm's practice areasAccurately capture and enter prospective client information, case facts, and contact details into our system to ensure the legal team has a clear starting pointProvide exceptional customer service by addressing initial concerns, explaining the next steps of the process, and maintaining a supportive toneUtilize sales-minded communication techniques to guide potential clients through the intake funnel and encourage them to move forward with our servicesRequirementsExcellent communicative skills, both verbal and written, are required for high-level professional interaction.Proven experience in legal intake or handling high-volume professional inquiriesLegal industry experience is most ideal and highly preferredExperience as a Receptionist or in a Sales environment is a significant advantageProven experience in legal intake or handling high-volume professional inquiriesStrong customer service orientation with the ability to handle sensitive situations with empathyBilingual proficiency preferredBenefitsWork From HomePerformance BonusOriginally posted on Himalayas