IT Technician

**The Role:** The IT Technician plays a key role in delivering end\-user technical support and maintaining the functionality of systems, hardware, and software across the organization. This position demands strong analytical and troubleshooting abilities, a solid grasp of IT infrastructure, and effective communication skills to assist users with diverse technical backgrounds. **This is a fully remote role open to candidates located anywhere in the United States. While applicants from all eligible states are welcome to apply, candidates located in the Central Time Zone are strongly preferred.** **In This Role, You Will:** * Work within the Tech Support ticketing system to ensure timely resolution of service requests while upholding exceptional standards of customer service and user satisfaction * Diagnose and resolve hardware, software, tier 1 network, tier 1 information security, and endpoint\-related issues across a distributed workforce * Administer user accounts, permissions, and access controls within Microsoft 365 and other business systems * Manage endpoint devices using MDM solutions such as Microsoft Intune, Jamf, and Apple Business Manager, including device enrollment, policy deployment, and compliance monitoring * Utilize remote monitoring and management (RMM) tools to proactively identify, troubleshoot, and remediate issues across a distributed device fleet * Document, track, and maintain detailed records of issues, resolutions, and work performed within the ticketing system. * Create and maintain knowledge base articles and end\-user documentation to improve service efficiency and reduce repeat incidents * Deliver user training and support to promote adherence to IT policies, enhance technical proficiency, and encourage cybersecurity best practices * Collaborate with IT team members on complex technical issues, operational improvements, and technology initiatives * Support organizational growth initiatives, including employee onboarding, technology rollouts, office expansions, and systems integrations * Monitor emerging technologies and recommend improvements to enhance IT operations, security, and user experience * Complete quality work on time while managing competing priorities and cross\-functional projects * Perform additional duties as assigned **What You Bring:** * Bachelor’s degree in computer science or a related field, or equivalent work experience preferred * 5\+ years of proven experience as an IT Technician or in a similar technical support role; experience working in a remote environment is a plus * Experience supporting a rapidly growing organization, with the ability to adapt to evolving business needs and priorities * Hands\-on experience with endpoint management and MDM platforms (Microsoft Intune, Jamf, or Apple Business Manager) including device enrollment, policy deployment, and compliance reporting * Experience with remote monitoring and management (RMM) tooling for remote remediation across a distribu