Vice President, Product and Technology Operations

FICO (NYSE: FICO)is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!The Opportunity"As Vice President of Technology Operations, you'll serve as the operating backbone that connects product strategy, architectural direction, and engineering execution to customer value and business outcomes. This is a high-visibility, high-impact role for a leader who thrives in complexity, earns trust across organizational boundaries, and knows how to drive alignment without creating bureaucracy.You'll work at the intersection of product, engineering, and architecture, building and running the systems, processes, and cadences that enable these deeply connected functions to operate at their best. FICO's platform is at an important inflection point — we are investing in architecture and platform capabilities that will power the next decade of customer outcomes, and this role exists because we believe the right operational leader can meaningfully accelerate how fast and how confidently we ship, adopt, and scale. This is a role for someone who wants to build, not just manage, who sees operational infrastructure as a product, and who measures their own success by the speed and confidence of the teams around them." - VP, Global Software Strategy and OperationsWhat You'll ContributeOperational Strategy & ExecutionSet the strategy and execution model for Technology Operations, driving adoption of standards and operating practices across product and engineering functions.Establish and maintain the operating rhythm, cadence, and governance that keeps product, engineering, cloud engineering, and architecture aligned and moving.Represent operational risk and delivery confidence to senior leadership, ensuring strategic priorities are translated into disciplined, measurable execution.Product & Engineering OperationsLead end-to-end product lifecycle management including NPI, EOL, and PDLC governance across the technology organization.Drive engineering capacity planning, resource management, delivery risk visibility, and cross-team dependency resolution.Oversee roadmap intake, confidence reporting, and trade-off decision support to enable informed executive decision-making.Release & Architecture GovernanceOwn Release Management by defining release content and business value and governing whether a release is fit and approved for General Availability.Maintain architecture governance, decision records, and technical risk assessment across major platform initiatives.Partner with Security and Compliance teams to ensure release governance and architecture decisions reflect FICO's regulatory and risk obligations.Customer & Strategic InitiativesLead operationalization of strategic initiatives from General Availability through scaled customer adoption.Drive customer migration planning, sequencing, and value realization for the most strategic accounts.Oversee process and workflow optimization across technology teams to accelerate delivery and improve outcomes.Insights & Decision SupportBuild and maintain insights, dashboards, and executive decision-support narratives that drive accountability and action in partnership with the Software Insights team.Manage the product execution environment across Aha, Jira, GitHub, and the Product Database, ensuring standards, governance, and data integrity.Define and track metrics that enable speed and confidence across all operational functions.Team Leadership & DevelopmentRecruit, develop, and retain a high-performing team of technical operations leaders and specialists with clear career paths and accountability.Build a culture of psychological safety, continuous improvement, and operational excellence across all functions.Partner closely with leaders across Product, Engineering, Architecture, and Global PMO to ensure seamless cross-functional collaboration.What We're SeekingOperational Leadership ExcellenceExtensive senior leadership experience in product or engineering operations, product management, or a related function within a software or SaaS organization.Proven track record of building operational functions from the ground up and driving cross-functional alignment in complex, matrixed environments.Technical & Product AcumenDeep understanding of the software development lifecycle with ability to use tooling and data to drive visibility and accountability.Proficiency with product and engineering platforms such as Aha, Jira, and GitHub, with experience maintaining governance and data integrity.Strategic ExecutionDemonstrated ability to translate strategic priorities into disciplined, measurable execution across large-scale engineering and product organizations.Proven success driving roadmap confidence, release quality, and customer adoption outcomes through systematic operational improvements.Cross-Functional InfluenceExceptional ability to operate in matrixed structures where influence