Concierge - Call Center (Remote, $18/hour)

American Specialty Health Incorporated (ASH) is seeking a Concierge to join our ASHCare Managed Services department. The Concierge is an essential role dedicated to enhancing the experience and coordination of clinical, virtual, and fitness\-related services and programs, such as virtual physical and occupational therapy, site of care administrative support, and wellness programs. Concierge team members use critical thinking to support a diverse range of activities, including verifying program eligibility, enrolling members, obtaining payments, scheduling appointments, assisting with navigation and technical support, and providing program information. **Remote Worker Guidelines** * Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company\-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings. **Responsibilities** * Provides administrative support for members, patients, and consumers participating in clinical, virtual, wellness, and other American Specialty Health managed programs: + Receives and responds to inquiries via telephone, email, chat, and other digital platforms, greeting each individual with courtesy and professionalism. + Utilizes defined criteria and approved resources to determine eligibility and relay accurate program information. + Collects and enters detailed information into company systems, maintaining thorough and confidential records. + Coordinates and facilitates new and recurring appointments, navigating licensure requirements, time zones, and program\-specific prerequisites. + Guides participants through pre\-visit/session requirements, including equipment, online access, and provides technical support as needed. + Reviews internal and external systems to accurately determine any member cost share or payment required, and facilitates the collection of payment as needed. + Meets department scorecard expectations by consistently achieving established performance metrics and quality standards. + Maintains up\-to\-date knowledge of program policies, procedures, and system changes; adapting quickly to frequent updates that may occur with little notice or formal training. + Manages time effectively to ensure prompt responses and timely follow\-up. + Exercises and maintains strict confidentiality and compliance with all legal, privacy, and organizational standards. + Participates in team meetings and collaborative initiatives to foster continuous improvement and teamwork. * Assists with administrative duties related to the Virtual Physical \& Occupational Therapists: + Receives and responds t