Senior Information Systems Engineer 2

Company Overview: At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry\-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting\-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. **Be part of a team that makes a real difference.** Job Description : **This is a remote position and can be located anywhere in the United States.** A highly skilled and experienced NICE CX specialist is needed to design and deliver advanced contact center solutions. This position focuses on deep technical expertise in NICE CXone, NICE scripting, and AI\-driven customer experience capabilities. The role emphasizes building scalable, high\-performance solutions that enhance agent workflows, automate customer interactions, and improve overall service delivery. This individual will design, develop, implement, and maintain NICE\-based solutions, ensuring system stability, seamless integrations, and exceptional user experience. Strong focus will be placed on scripting, automation, and AI to optimize business processes and customer outcomes.**Key Responsibilities** ------------------------ * Design, develop,test and implement custom solutions within the NICE CXone ecosystem with a strong emphasis on scripting and automation. * Develop and maintain NICE Studio scripts, including advanced IVR flows, call routing logic, and event\-driven workflows. * Build and enhance integrations between NICE CXone and enterprise systems using APIs and event \-driven architecture\- web services,webhooks,REST and SOAP APIs. * Create reusable scripting frameworks and components to accelerate development and standardize solutions. * Troubleshoot complex issues across contact center platforms, integration layers, and scripting logic. * Collaborate with stakeholders to gather business requirements and translate them into scalable NICE\-based solutions. * Develop and implement AI\-driven automation, including conversational IVR, NLP, and intelligent routing. * Optimize agent experience through workflow automation, screen pops, and contextual data delivery. * Create and maintain documentation for scripts, integrations, workflows, and technical designs. * Conduct code reviews and provide technical mentorship to team members. * Monitor system and script performance, identifying opportunities for optimization and resiliency improvements. * Implement best practices for security, performance, scalability, and maintainability. * Stay current with NICE CXone innovations, scripting capabili