Resident Connectivity Program Manager

Who We Are BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!Pay Range: $80-87K Salary While this is a remote position, we are only able to hire candidates who reside in the following states due to employment eligibility requirements: AZ, NV, CO, NE, KS, MN, IA, MO, IL, OK, TX, LA, IN, OH, KY, TN, AL, GA, FL, SC, NC, VA, NY, WI, WA, CA, OR, MD, MI, MS, UT, SD and CT. Essential Job Functions: Lead and execute the Resident Internet and Smart Technology Program strategy across the portfolio, aligning with organizational goals and performance targets. Develop initiatives that improve operational efficiency, increase resident adoption and satisfaction, and drive financial performance. Define, track, and report on program goals, KPIs, and performance metrics to internal stakeholders and executive leadership. Evaluate program effectiveness using data, industry insights, and stakeholder feedback; recommend and implement enhancements. Ensure consistent program execution and standards across all markets and communities. Lead, coach, and develop team members, fostering a culture of accountability, collaboration, and continuous improvement. Set clear performance expectations and provide ongoing feedback and development opportunities. Manage resource planning, workload distribution, and project assignments to align with priorities. Support hiring, onboarding, training, performance evaluations, and succession planning. Oversee multiple concurrent installations, conversions, upgrades, and technology initiatives. Ensure projects are completed on time, within scope, and within budget. Identify risks, remove obstacles, and proactively resolve issues to minimize operational impact. Escalate critical issues with recommended solutions and clear executive communication. Partner with Operations, Construction, IT, Marketing, Accounting, Procurement, Compliance, and external vendors to deliver program initiatives. Build and maintain strong relationships with key national partners, consultant groups, internet service providers, installation vendors, and technology partners. Manage vendor performance, ensuring adherence to contracts, service levels, quality standards, and timelines. Lead vendor reviews and identify opportunities to improve service delivery and outcomes. Ensure compliance with company standards for networking, security, onboarding, insurance, and invoicing. Analyze portfolio performance to identify opportunities to improve utilization, revenue, efficiency, and resident satisfaction. Monitor key metrics such as installation timelines, service quality, adoption rates, customer feedback, and vendor performance. Support budgeting, forecasting, and long-term technology planning for the program. Partners with onsite teams to support implementation, training, issue resolution, and operational readiness. Oversee quality assurance processes for installations and program compliance. Coordinate resident communications and marketing efforts related to internet services. Maintain accurate project documentation within company-approved systems. Support implementation and adoption of program-related technologies and platforms. Utilize Microsoft 365, project management tools, reporting platforms, and property management systems to monitor program performance. Coordinate troubleshooting efforts with IT teams and vendors. Ensure adherence to networking, cybersecurity, and technology standards. Lead cross-functional meetings and facilitate alignment across departments. Present program updates, performance insights, risks, and recommendations to executive leadership. Support enterprise strategic initiatives related to resident technology and innovation. Identify opportunities to improve processes and standardize best practices across the organization. Champion a high-quality resident experience through reliable internet services and responsive program management. Support onsite teams with guidance, training, and resources. Ensure resident concerns are addressed promptly and effectively