FINRA Certified - Call Center Support Representative

Job Description:We are seeking a FINRA-licensed Registered Representative to join our customer service team. In this role, you will provide high-quality support to clients through our contact center, assisting with complex inquiries, account maintenance, and financial service transactions.This is an excellent opportunity for professionals with life insurance and financial services experience who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards.Key ResponsibilitiesProvide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or appropriate escalation.Research and resolve client requests efficiently while maintaining high service standards and compliance requirements.Perform account updates, maintenance, and transaction processing, ensuring accurate documentation and account history records.Process and distribute incoming and outgoing mail for multiple clients in accordance with established service level agreements (SLAs).Conduct data entry and document matching to maintain accurate and up-to-date customer account information.Collaborate with team members, management, and customers to resolve service issues and improve the customer experience.Support escalation management and service recovery activities, including research and resolution for complex client cases.Assist with Voice of the Customer (VOC) feedback reviews and remediation actions when necessary.Contribute to continuous improvement initiatives, recommending enhancements to procedures and workflows to increase efficiency and service quality.Support supervisors with daily operational activities, including training or mentoring less experienced team members.Participate in Quality Assurance (QA) reviews, particularly for FINRA-regulated transactions involving products with variable investment features.Required QualificationsHigh school diploma or GED (required).Minimum 2 years of customer service experience in a call center environment.Life insurance experience is required.Prior experience in financial services, investment services, insurance, or banking environments where FINRA certification was required.FINRA Series 6 or Series 7 license required at the time of hire (currently registered or within the 2-year U5 FINRA window and in good standing).Preferred QualificationsExperience working across multiple organizational teams and stakeholders.Familiarity with contact center technology, including phone systems, help desk software, and document processing tools.Strong analytical and problem-solving skills.Excellent communication and customer engagement skills.Ability to work independently and manage multiple priorities.Lean or Six Sigma certification or experience is a plus.Work EnvironmentRemote position within the United StatesCompany-provided equipment for your home office setupStandard work schedule: Monday – Friday, between 7:00 AM and 8:00 PM CST (8-hour shifts)About DXC:DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $36,700 - $68,200.Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioriti