Remote ServiceNow Technical Writer (VA ESOM)

Overview: Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for a **Remote ServiceNow Technical Writer** to support the **VA ESOM contract**. This role produces and maintains clear, accurate documentation covering ServiceNow O\&M platform administration and operational support, working closely with the program team, architects, and platform SMEs to turn day\-to\-day ServiceNow support work into documentation for internal teams and the client. **Location:** **Remote** \- This position can be performed remotely within the United States and will support Eastern Time working hours. **Compensation Range:** The pay range for this position is $115\-$135K annually. Kentro determines compensation by evaluating current government contracting and commercial market conditions, as well as the role’s specific requirements. Final salary placement within this range will be based on the candidate’s relevant skills, experience, education, certifications, location, and security clearance level, where applicable. This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability. Responsibilities: * Develop, edit, and maintain ServiceNow documentation, including SOPs, runbooks, knowledge base articles, user guides, and training materials. * Partner with the program team, architects, and ServiceNow SMEs to document platform administration and day\-to\-day operational support processes. * Support preparation and formatting of program deliverables, status reports, and CDRLs in accordance with PWS requirements. * Document changes to ServiceNow O\&M processes as the program matures, including updates from demand management and service line development. * Maintain version control and a consistent style, tone, and format across ServiceNow documentation. * Work independently with general direction, and review or guide the documentation work of more junior team members. * Maintain the program's knowledge management repository and documentation library within ServiceNow. Qualifications: * Bachelor's degree in English, Communications, Technical Writing, Information Technology, or a related field. * A minimum of 5 years of experience as a technical writer, with direct experience documenting a ServiceNow platform or comparable ITSM environment. * Strong writing, editing, and proo