2nd shift Part-Time Bilingual (English/Spanish) Call Handling Operator

**Job Overview** Excel Answering Service is seeking a **Part\-Time Telephone Operator** to join our team. This role is essential in providing professional call\-handling services for medical offices, law firms, and other professional businesses. **This is NOT a telemarketing position.** **This is NOT a remote position — all work is performed on\-site.** This position is perfect for: * College students * Individuals needing flexible hours * Anyone seeking part\-time work in a professional environment **Responsibilities** * Answer incoming calls promptly and courteously using a multi\-line phone system * Handle inbound calls for medical, legal, and professional clients * Route calls to the appropriate staff or departments * Perform accurate data entry for call logs and client messages * Follow client\-specific instructions precisely * Maintain professional phone etiquette at all times * Assist with dispatching and coordinating communication as needed * Manage basic reception tasks such as scheduling and inquiries * Keep the workspace organized and presentable **Required Skills** * **Bilingual (English/Spanish)** * Typing speed of **35\+ WPM** * Excellent oral and written communication * Strong customer service abilities * Reliable, professional, and organized * Strong computer literacy * Ability to learn new software quickly * Positive attitude and strong interpersonal skills * Ability to accept coaching and constructive feedback * Flexible availability (schedule may vary weekly) **Preferred Experience** *(Not required, but a plus)* * Clerical, receptionist, or administrative experience * Experience with multi\-line phone systems * Dispatching or call\-center background * Prior customer service experience **Why Work With Us?** * Flexible scheduling * After\-school and college\-friendly environment * Professional and supportive workplace * Resume\-building opportunity * Growth potential and skill development **About Excel Answering Service** We provide 24/7 communication support for medical offices, law firms, service companies, and various professional clients. Our focus is professionalism, reliability, and delivering exceptional customer service on behalf of our clients. **This is an on\-site position and not remote.** Pay: From $17\.05 per hour Benefits: * Flexible schedule * On\-the\-job training Application Question(s): * Would you be available to begin your shift at 2:00 PM on weekdays, if needed? * Are you able to work from 8:00 AM to 4:00 PM or from 4:00 PM to midnight on Saturdays and Sundays as part of a rotating schedule? * Are you able to speak, read, and write in Spanish at a professional level? * Are you able to attend training Monday through Friday from 9:00 AM to 1:00 PM? * Are you able to work on a rotation schedule? * This position is not remote. Are you able to reliably commute to the workplace? * Are you able to type 30–35 words per minute? Work Location: In person