Ops Analyst I (US)

Work Location:Jacksonville, Florida, United States of AmericaHours:40Pay Details:$25.75 - $38.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:Personal & Commercial BankingJob Description:The Operations Analyst I acts as an Operations owner or representative on projects which are primarily focused on the continuous improvement of Transaction Services. Projects could involve standardization, conversion, productivity, service quality or other strategic issues or documentation related to these areas. The job complies with Federal regulations and industry rules including, but not limited to Bank policies and procedures, as well as all job relevant Risk Management and Corporate standards.*Primarily Off-Site*Schedule: Monday-Friday -8:00 AM-5:00 PM Est.Depth & Scope:Coordinates and/or assists with projects of strategic importance for Transaction Services. Project scope may encompass other areas within Bank OperationsParticipates in the identification, developments, and implementation of operational efficiencies for bank operationsResearches and applies Customer requirements in the development and enhancement of systemsActs as a project manager for small-scale projects that involve work with external vendorsParticipates in performance management and development activitiesMaintains a working knowledge of Transaction Services processes and acts as a resource for resolving technical or operational issuesParticipates in projects, communicates project status and provides timely escalation of issues to senior management to ensure project objectives are metUpdates the Fraud Detection database of commercial or small business customers' remote deposit capture equipment based on information provided by the TD Treasury Management teamDirects the work of 2 or more full time employees and handles complaints in the absence of a Collections SupervisorSupports large ATM Project/ConversionsProvides day to day business partner support for lenders, commercial relationship owners & Treasury Management ServicesMaintains a working knowledge of Operations processes and acts as a resource for resolving technical or operational issuesTrains employeesAssists management with the investigation of internal and external audit findingsEducation & Experience: High School Diploma or equivalent1-3 Years of related experienceStrong technical abilities including database and spreadsheet proficiency. Must be able to relate technical solutions to operations issues and concerns.Previous experience coordinating multidimensional projectsEffective verbal and written communicationsPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationsh