Part-Time Front Desk Specialist, Hospitality & Resident Experience (New York, NY)

**Job Title: Part\-time Resident Services Specialist (Front Desk)** **FLSA Status: Non\-Exempt, Hourly** **Location: New York, NY** **Worksite Status:** **On\-Site** We’re Beam Living, a multi\-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone\-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City. We are a group of people who believe in making every day better than yesterday. We put people first because we know that’s how you create incredible communities. We are on a mission to make city life happier – want to join us? As a **Part\-time Resident Services Specialist** on the Resident Services team, you’ll be responsible for helping residents find solutions with excellent customer service. **What you will do:** * **Submit** maintenance work orders, answer general inquiries, and be a calm and welcoming presence. * Be a friendly face that represents the company as a point person for all resident communication. * Serve as an **example of excellent customer service**, delivering on our core value to **“Be a Good Neighbor”** * Provide residents with **solutions to their problems**. We use a number of different applications (Microsoft Office, Microsoft Dynamics, Brivo) to address a wide variety of issues. * **“Do The Right Thing”** when helping a resident. * Handle resident inquiries through phone calls, emails, and cases. * Use de\-escalating techniques to actively listen and respond to residents with. **What you should have:** * **A bold desire** to get things done, making sure we are delivering on our promises. * **Strong understanding** of customer service. Hospitality experience is a plus. * An ability to **follow processes** that will deliver in a high volume, fast paced environment, without compromising work quality. * A **love for doing** what others won’t and solving very difficult problems. * A **desire to grow** and take on ever increasing responsibility. * The ability to **connect with others** to keep the team aligned and focused. * An **analytical ability** to collect and use information to solve complex problems. * The **discipline and willingness** to do what needs to be done. * Excellent problem\-solving abilities and attention to detail * Strong communication and interpersonal skills * Ability to adapt to new technologies and learn quickly in a fast\-paced environment Doing any, or all of that, in a multi\-family environment would be good too. **What we offer:***.* We know that if we take care of our team, everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go. **Base Salary:**