Customer Service Representative, Remote

We’re thrilled that you are interested in joining us here at the Amynta Group! Come "Build" Your Career with Builders \& Tradesmen's Insurance Services Builders Tradesman Insurance Services (BTIS) is nationwide insurance wholesaler focused on servicing Enterprises of all sizes with commercial insurance products. The CUSTOMER SERVICE REPRESENTATIVE I is responsible for providing exceptional customer service to our network of agents. Responsibilities include but are not limited to: answering heavy call volume on phone queue, providing standard information, completing forms within guidelines and meeting or exceeding department metrics for call handling and quality.**Must be able to work Pacific Time Zone, 8AM \- 5PM** **ESSENTIAL JOB DUTIES AND RESPONSIBILITIES\*** * Handles a high volume of inbound phone calls and chats; responds to and resolves customer issues in a timely fashion. * Assists consumers by providing highest level of customer service; remains professional and polite at all times. * Attends to clients’ needs by producing certificates, policies, endorsements, and other related items. * Supports team goals by performing other related duties and special projects as needed. **REQUIRED QUALIFICATIONS AND SKILLS** -------------------------------------- **Education and Experience** * **High school diploma or equivalent required.** ----------------------------------------------- * **Prior customer service experience preferred; experience in a call center environment is a plus.** --------------------------------------------------------------------------------------------------- * **Post\-secondary education preferred.** ---------------------------------------- * **Experience working in an office or customer\-focused environment preferred.** ------------------------------------------------------------------------------- **Skills and Competencies** * **Positive attitude, strong integrity, and a commitment to providing excellent customer service.** -------------------------------------------------------------------------------------------------- * **Ability to work independently in a remote environment with strong self\-motivation, organization, and time management skills.** --------------------------------------------------------------------------------------------------------------------------------- * **Ability to troubleshoot basic equipment and connectivity issues, including headset, internet, and system access.** -------------------------------------------------------------------------------------------------------------------- * **Strong computer and data entry skills, with the ability to learn and navigate software and web\-based applications.** ----------------------------------------------------------------------------------------------------------------------- * **Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.** ------------------------------------------------------