German-Speaking Customer Experts for Imperial Brands

Role OverviewDeliver exceptional customer service to German-speaking clients, assisting with inquiries related to Imperial Brands' products and services.What You Will DoProvide professional support via phone, email, and chat, assist with questions and complaints, and maintain accurate records of customer interactions.Why It Might Be a FitFluency in German is mandatory, experience in customer service is preferred, and a customer-focused attitude is required.RequirementsFluency in German (spoken and written)Proficiency in EnglishExperience in customer service, preferably within FMCG or related industriesExcellent communication and problem-solving skillsAbility to work effectively in a fast-paced, team-oriented environmentFamiliarity with CRM tools and digital customer service platformsBenefitsCompetitive Monthly SalaryFully Paid TrainingFully Paid Relocation PackageMonthly Performance BonusHealth Insurance2 Extra Salaries Per YearOriginally posted on Himalayas