Clinical Support Specialist (Behavioral Health)

Life at aptihealthaptihealth is a fast-growing health tech company transforming behavioral healthcare. Our digital platform and affiliated medical group make it easier for people to access high-quality care when and where they need it. You’ll join a mission-driven team that’s curious, collaborative, and passionate about improving lives through technology and care innovation. Here, ideas turn into action and learning happens every day. We’re proud to be named one of the world’s top health tech companies of 2025, recognized for advancing digital behavioral healthcare. Together, we’re building a better, more accessible future for mental health. What We OfferThe chance to make life better for millions of peopleSmart, supportive colleagues who care about what they doA place where new ideas quickly turn into real resultsA culture that values curiosity, collaboration, and inclusionA team built on trust, accountability, and continuous learningYour Role As a Clinical Support Specialist, you will play a vital role in supporting the delivery of high-quality behavioral health care by managing key non-clinical and pre-clinical responsibilities. This position enables Mental Health Therapists to focus on direct patient care while supporting therapist utilization goals, patient safety, documentation compliance, care continuity, and overall clinical operations.Clinical Support Specialists work closely with Mental Health Therapists, interdisciplinary care teams, and clinical supervisors to coordinate scheduling, facilitate patient engagement, support documentation workflows, and triage safety or clinical concerns. Through these efforts, you will help ensure efficient operations, seamless care coordination, and a positive patient experience across the continuum of care.RequirementsBachelor’s degree in Social Work (BSW) or a related field from an accredited institution requiredMinimum of 1 year of experience in behavioral health, care coordination, case management, patient support, or a related healthcare settingWorking knowledge of behavioral health conditions, patient engagement best practices, professional boundaries, and clinical escalation proceduresAbility to remain calm, professional, and solution-oriented when managing sensitive patient situations or escalating safety concernsStrong written and verbal communication skills, with the ability to engage effectively and empathetically with patients and interdisciplinary care teamsProficiency with electronic health records (EHRs), telehealth platforms, and other healthcare technology toolsDemonstrated ability to work independently, exercise sound judgment, and maintain accountability in a remote work environmentResponsibilitiesSupport therapists by coordinating scheduling, appointment management, and patient outreach to maximize access to care and continuity of treatmentConduct outreach to re-engage inactive patients and assist with follow-up appointment schedulingMonitor and triage incoming patient communications, escalating clinical or safety concerns to licensed staff in accordance with established protocolsAssist with safety-related documentation and care coordination to support timely, appropriate patient carePrepare, track, and manage clinical and administrative documentation, including release forms, disability/FMLA paperwork, and other patient-related recordsCoordinate referrals to internal clinical services and monitor progress to ensure seamless patient transitionsSupport post-hospitalization follow-up scheduling and other initiatives that promote quality outcomes and continuity of careServe as a liaison between patients, therapists, clinical leaders, and operational teams to facilitate effective communication and problem resolutionMaintain accurate records and ensure compliance with organizational, regulatory, and confidentiality requirementsParticipate in team meetings and collaborate with interdisciplinary care teams to support high-quality patient care and operational excellenceBenefitsComprehensive Medical, Dental, and Vision plans availablePaid Time off, Sick Time and Paid Company Holidays401k Retirement Savings Program with 2% Company matchingVoluntary Life InsuranceEmployee Assistant Program (EAP)Competitive SalaryWork from homeJob Type: Full-time / Hourly (40 hours / week) Working Hours: Monday – Friday 8am – 4:30pm Location: Remote / NYPay Rate: $22-28/hrAbout aptihealthaptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. For more information, please visit aptihealt