Engagement Representative I

Description: **Job Title:** Engagement Representative I **Date:** 07/15/2026 **Position:** Full\-Time **Reports to:** Lead Engagement Representative **Department:** Marketing **Travel:** No **Status:** Exempt \- Professional **Compensation:** Salary **Remote:** No **Our Mission** The mission of Portage Learning is to transform lives and communities by providing learning opportunities for all who aspire to thrive. We do this not only through superior online instruction but with a deep commitment to expanding access to education. We believe service is the thread that binds our community and our team together. To that end, we choose to … * Believe the best in our employees * Invest in our people * Collaborate with humility, respect, and appreciation * Cultivate curiosity and encourage creativity **A Place Where Creativity and Curiosity Matter** The Engagement Representative I serves as the critical first point of contact for prospective Portage Learning contacts. This position handles phone, email, and web\-based interaction with program advisors and higher education contacts who would benefit from utilizing Portage Learning’s course offerings. **What You’ll Invest In:** The Engagement Representative l will carry out these responsibilities: * Identify and research potential customers through various sources such as databases, social media, and industry\-specific directories. * Engage with prospective customers to understand their needs and challenges, while introducing the company’s products or services and qualifying leads through emails, phone calls, and direct mail pieces. * Develop and maintain a pipeline of prospective customers and follow up regularly to convert leads into sales opportunities. * Attending conferences as needed to engage with students and potential customers and represent Portage Learning. * Stay updated about product knowledge to provide accurate information to potential customers. * Maintain accurate and up\-to\-date records of prospective customer interactions, sales activities, and lead status in HubSpot and other systems. * Generate regular sales reports and dashboards incorporating key metrics such as call volume, email engagement, and conversion rates. Track performance against targets to identify areas for improvement and inform strategic decision\-making. * Provide feedback to management on market conditions, customer insight, and competitive activities to inform business strategies. * Work closely with the PIE, Marketing, and Data teams to align sales strategies and share insights on customer needs and market trends. * Participate in sales meetings, training sessions, and team\-building activities to continuously improve sales skills and knowledge. * Perform other related duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function(s). Requirements: **We Believe the Best:** Portage Learning is seeking a candidate who exemplifies