Remote Bilingual Customer Support Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon\-neutral energy\-efficient future for our communities and our planet. We do that by creating a people\-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: * Medical, Dental, and Vision Insurance; we also offer a company\-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours * 401(k) with company match * Paid vacation, sick, personal and parental leave time * Paid Volunteer Time: giving back to our communities is important to us * Employee Recognition Program – convert your recognition points into gift cards * Employee Assistance Program – offers benefits to help you manage daily responsibilities * Access to on\-demand training courses to advance further in your career **Job Description** **This position is remote and can be located anywhere where posted.** **We are looking for a talented individual…** To join our team as a Bilingual Energy Efficiency Customer Support Specialist! This isn’t your typical call center job \- we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change! **How we’re different…** * Each customer interaction focuses around energy efficiency * You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates * Each call can be a different utility customer and require a different type of service * Wide range of support scripts – verbatim, talking points, or simple usage guides * Some programs utilize chat/email interactions with customers * Personal performance data and progress accessible in real time **What you can apply Day 1…** * Experience handling inbound or outbound voice calls * Expertly navigating a script * Supporting customers and tech inquires * Comfort with a committed schedule with set lunches and breaks * Appreciation for goals and performance metrics **Exciting candidates have…** * High School Diploma or GED (required) * Bilingual in English and Spanish (required) * Ability to type 35\+ WPM * No attendance or punctuality concerns * Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously * Minimum of 6 months of previous experience within a customer\-facing environment required; Call Center experience in an inbound/outbound sales environment preferred * Sales\-oriented with a focus on customer service satisfaction * “How can I help you?” attitude **Remote Work Requirements:** * We provide a laptop, software, and all necessary equipment * Home Internet require