L1 Support Engineer | Offshore - Chennai | India

Qualifications:Proven experience in a 24/7 support model. Understanding of ITIL frameworks and best practices.Knowledge of SQL is advantageous.Experience troubleshooting web applications. Familiarity with reporting tools and generating service-related reports. Hands-on experience with ticketing systems (e.g. Servicedesk). Experience in managing escalation processes effectively. Familiarity with cloud monitoring tools, especially Azure, and understanding of server alert mechanisms.Originally posted on Himalayas